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ADMINISTRATIVE ASSISTANT KIM PLAUCHE

August 4, 2017

Hero of the Month

Livingston Parish Corrections Administrator Uses Innovation and Technology to Keep Detention Center Running Smoothly, Securely

JULY XX 2017 LIVINGSTON, LA – Today Telmate, a leader in inmate communications, recognizes Administrative Assistant, Kim Plauche of the Livingston Parish Detention Center, as the Telmate Heroes Award recipient for Summer 2017. The Telmate Heroes Award recognizes exemplary performance in the field of law enforcement and corrections, combined with the use of innovative technologies.

The dedicated 12-year-veteran, said she loves her profession because it's always changing, and filled with new challenges to take on each day that she goes into the facility. As an Administrative Assistant, she oversees the office and is responsible for the detention center's administrative tasks; supervising tasks such as time calculations, inmate requests, and over 90% of the paper flow that comes through the detention center.

A Telmate customer since April 2017, she frequently relies on Telmate technology as their inmate communications system, including wireless tablets, and the facility's video visit and messaging system, to find new ways for inmates and facility staff to benefit, while providing security and control over the facility and protecting the local community.

“When Telmate Tablets arrived, it really changed how we do our jobs and how the facility operates,” said Plauche. “There are many requests generated daily that can be routed directly to the appropriate department. Those that come across my desk every day allow me to sit at my computer and respond to them without the need for making copies and return routing.” According to Plauche, not only have digital requests streamlined the workload, they also facilitate inmate safety because inmates can send requests privately on tablets if they're having problems.

“We've also seen an immediate, positive shift in the facility with the addition of video visits on tablets,” she said. “There used to be long lines out the door, because friends and family could only visit in-house from 8:30-3:30, but with tablets they can visit from 8:00 to 10 at night. Inmates that have kids in school can't come up here with the family to visit, so video visits give them the ability to visit with their kids.”Additionally, Administrator Plauche reports that having tablets has reduced the amount of physical mail intake by half, thereby reducing the potential of contraband coming into the jail because inmates visit and message on tablets instead.

In her spare time, Administrator Plauche enjoys being outdoors as much as possible, hunting and fishing with her husband and two sons.

The Telmate vision is to create secure technology that empowers inmates to break the cycle of recidivism, while protecting and serving facilities and their communities. For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

About the Livingston Parish Detention Center:

The Livingston Parish Detention Center is in Livingston Parish, LA, and houses approximately 670 inmates, both male and female. The facility opened in 2009 and allows for short-term booking and release functions as well as longer-term housing for sentenced prisoners. The mission of both the Detention Center and the Livingston Parish Sheriff's Office is to enhance the quality of life for its citizens by reducing crime, and making Livingston Parish a safe place to live, work and raise a family.

About Telmate:

Telmate is a leading provider of secure corrections and community corrections solutions including phone, tablet, visitation, messaging, education and entertainment content, corrections applications, investigator tools and GPS monitoring. Telmate's cutting-edge platforms are deployed in over 300 correctional facilities in the U.S. and Canada. Telmate is headquartered in San Francisco, California, with an employee presence nationwide. To find out more about Telmate, visit www.telmate.com.

CORPORAL JUAN CARLOS GALINDO

May 12, 2017

Hero of the Month

Crpl Galindo_photo (1)

Imperial County Corrections Corporal Earns Telmate Hero Award for Excellence in Technology Innovation

MAY 12, 2017 IMPERIAL COUNTY, EL CENTRO, CA – Today Telmate, a leader in inmate communications, recognizes Corporal Juan Carlos Galindo of the Imperial County Sheriff's Office as the Telmate Heroes Award recipient for Spring, 2017. The Telmate Heroes Award recognizes exemplary performance in the field of law enforcement and corrections, combined with the use of innovative technologies.

The dedicated 11-year corrections veteran, and son of parents who are educators, said he chose his profession because it was an opportunity for him to fulfill a personal obligation to serve the community he was raised in. As a corrections corporal, his two most important goals are: professionalism and “working to improve jail operations for a safer environment for our staff and for our inmate population.”

A Telmate customer since 2015, he relies on Telmate technology as their inmate communications system, including wireless tablets, and the facility's phone, video visit and messaging system, to find new ways for inmates and facility staff to benefit, while providing security and control over the expanding facility and protecting the local community.

For Galindo, Telmate technology is crucial in helping him accomplish his mission by facilitating the reduction of staff time on inmate-related tasks. “It frees up a lot of our staff when they're not wrapped up in intensive tasks, giving them the time to effectively manage and engage with our inmate population, including addressing their needs and issues. If inmates see you're more responsive to them, it builds confidence in both the population, and staff.”

Prior to this technology, observed Galindo, his staff was very wrapped up with inmate visitation schedules, which required them to go through at least seven steps of inmate transport; from physically pulling inmates from housing pods, to placing them into visitation booths. With Telmate video visitation, it has eliminated most of the movement and staff time associated with moving bodies and bringing the public in.

“Also, a good percentage of our federal inmates come from Mexico, so it's easier for them to stay in contact with their friends and family, without having them travel all the way down to Imperial County, spend money on food and gas and possibly lodging, when they can stay home and have a remote visit with their friends and family.”

Additionally, all the facility's request and grievance forms that were previously done on paper are now submitted digitally on Telmate tablets and responded to by staff through the Telmate web-based administration system, which streamlines the process so they are answered quicker–drastically reducing response time.

“Tablets have been going well,” said Galindo. “Our population takes care of them because it's a privilege and inmates love messaging and photo sharing on them.” According to the corporal, messages and photos give inmates something to look forward to, while benefitting the facility by cutting down on physical mail with this digital alternative.

In his spare time, Corporal Galindo enjoys being involved with his kid's school and sports, attending and watching professional sporting events, and the occasional cigar.

The Telmate vision is to create secure technology that empowers inmates to break the cycle of recidivism, while protecting and serving facilities and their communities. For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

About Imperial County Jail:

Imperial County Correctional complex is headquartered in El Centro, California, and houses approximately 500 inmates. The County is in the process of expanding and improving their facilities with a 274 bed expansion that will open in 2018. The ICSO vision, that they are well on the way to achieving, is to be the leading Public Safety Agency through progressive, innovative law enforcement services. The ICSO is an agency that is committed to professional service and protection.

About Telmate:

Telmate is a leading provider of secure corrections and community corrections solutions including phone, tablet, visitation, messaging, education and entertainment content, corrections applications, investigator tools and GPS monitoring. Telmate's cutting-edge platforms are deployed in over 300 correctional facilities in the U.S. and Canada. Telmate is headquartered in San Francisco, California, with an employee presence nationwide. To find out more about Telmate, visit www.telmate.com.

INVESTIGATOR BRUCE WATERMAN

March 8, 2017

Hero of the Month

Bruce-Waterman-FCGreene County Investigator Earns Telmate Hero Award for Technology Innovation

MARCH 8, 2017 GREENE COUNTY (SPRINGFIELD), MO – Today Telmate, a leader in inmate communications, recognizes Prosecutor Investigator Bruce Waterman of the Greene County Prosecutor's Office and as the company's first Telmate Heroes Award recipient for 2017. The Telmate Heroes Award recognizes exemplary performance in the field of law enforcement and corrections, combined with the use of innovative technologies.

In his current role, Investigator Waterman and another investigator work on the criminal side of the prosecutor's office, assisting twenty-five attorneys in case preparation. Whether it's tracking down witnesses, or listening to jail calls and trying to make cases against suspects, he often relies on the technology of Telmate Investigator, a suite of advanced investigator tools attached to the Greene County Jail's phone, video visit and messaging system to strategize and attack crime. Waterman, who's been with the prosecutor's office for almost eight years, transitioned into his current role after a 25-year stint with the Springfield Police Department.

“When I first came here, we weren't taking advantage of accessing these phone records,” said Waterman. “But over the years Telmate's technology has improved so much that we routinely utilize it in a variety of ways here in our office.”

According to Waterman, Telmate gives them the ability to check for communication that inmates are having with victims, or with their own family members who they're asking to tamper with victims. “Now that they're using the tablets to do the messaging, that's just another area that we look for. Ninety percent of the time it's a call that we're using as evidence, but on some occasions we've used the text messages they're sending.”

With Telmate Investigator, Waterman says it only takes him minutes to lookup an inmate, listen to their calls and know their friends, family, affiliates, and co-conspirators. “We used to spend hours guessing but now it's easy to use the Telmate software I have on my desktop to search by a variety of things, whether it be the number, inmate number or the inmate name.”

Waterman believes empowering his investigative team with cutting-edge technology not only ensures their own success but also gives Greene County citizens a premium law enforcement service. In Waterman's words, “We have used recorded calls on numerous occasions to play for jury members and judges and those calls have assisted this office in obtaining convictions and fair sentences.

Investigator Waterman is a family man who says his wife is a hero because she has a much tougher job than fighting crime every day: She babysits their four grandsons and keeps them in line.

The Telmate vision is to create secure technology that empowers inmates to break the cycle of recidivism, while protecting and serving facilities and their communities. For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

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Telmate is a leading provider of secure corrections and community corrections solutions including phone, tablet, visitation, messaging, education and entertainment content, corrections applications, investigator tools and GPS monitoring. Telmate's cutting-edge platforms are deployed in over 300 correctional facilities in the U.S. and Canada. Telmate is headquartered in San Francisco, California, with an employee presence nationwide. To find out more about Telmate, visit www.telmate.com.

INVESTIGATOR BRUCE WATERMAN

March 8, 2017

Hero of the Month

Bruce-Waterman-FCGreene County Investigator Earns Telmate Hero Award for Technology Innovation

MARCH 8, 2017 GREENE COUNTY (SPRINGFIELD), MO – Today Telmate, a leader in inmate communications, recognizes Prosecutor Investigator Bruce Waterman of the Greene County Prosecutor's Office and as the company's first Telmate Heroes Award recipient for 2017. The Telmate Heroes Award recognizes exemplary performance in the field of law enforcement and corrections, combined with the use of innovative technologies.

In his current role, Investigator Waterman and another investigator work on the criminal side of the prosecutor's office, assisting twenty-five attorneys in case preparation. Whether it's tracking down witnesses, or listening to jail calls and trying to make cases against suspects, he often relies on the technology of Telmate Investigator, a suite of advanced investigator tools attached to the Greene County Jail's phone, video visit and messaging system to strategize and attack crime. Waterman, who's been with the prosecutor's office for almost eight years, transitioned into his current role after a 25-year stint with the Springfield Police Department.

“When I first came here, we weren't taking advantage of accessing these phone records,” said Waterman. “But over the years Telmate's technology has improved so much that we routinely utilize it in a variety of ways here in our office.”

According to Waterman, Telmate gives them the ability to check for communication that inmates are having with victims, or with their own family members who they're asking to tamper with victims. “Now that they're using the tablets to do the messaging, that's just another area that we look for. Ninety percent of the time it's a call that we're using as evidence, but on some occasions we've used the text messages they're sending.”

With Telmate Investigator, Waterman says it only takes him minutes to lookup an inmate, listen to their calls and know their friends, family, affiliates, and co-conspirators. “We used to spend hours guessing but now it's easy to use the Telmate software I have on my desktop to search by a variety of things, whether it be the number, inmate number or the inmate name.”

Waterman believes empowering his investigative team with cutting-edge technology not only ensures their own success but also gives Greene County citizens a premium law enforcement service. In Waterman's words, “We have used recorded calls on numerous occasions to play for jury members and judges and those calls have assisted this office in obtaining convictions and fair sentences.

Investigator Waterman is a family man who says his wife is a hero because she has a much tougher job than fighting crime every day: She babysits their four grandsons and keeps them in line.

The Telmate vision is to create secure technology that empowers inmates to break the cycle of recidivism, while protecting and serving facilities and their communities. For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

###
Telmate is a leading provider of secure corrections and community corrections solutions including phone, tablet, visitation, messaging, education and entertainment content, corrections applications, investigator tools and GPS monitoring. Telmate's cutting-edge platforms are deployed in over 300 correctional facilities in the U.S. and Canada. Telmate is headquartered in San Francisco, California, with an employee presence nationwide. To find out more about Telmate, visit www.telmate.com.

JAILER BARRY HARMON

December 22, 2016

Hero of the Month

Boyle County Hero Uses Innovation and Technology to Stop a Growing Problem in Its Tracks

DECEMBER 27, 2016 DANVILLE, KY – Today Telmate, a leader in inmate communications, recognizes Jailer Barry Harmon of Boyle County Detention Center, Kentucky, as the company's Telmate Hero award recipient for December. The Telmate Heroes Award recognizes exemplary performance in the field of corrections and law enforcement combined with the use of innovative technologies.

The devoted 14-year corrections veteran and former volunteer staff chaplain said he's always felt a strong need to invest in the future of inmates and the transformation of their lives. “If you work in a prison or jail, you find out you're dealing with people and they do have value.”

In his current role, the technologically savvy Harmon is constantly on the look-out for innovative and efficient ways to deal with the growing problem of overcrowding in Kentucky jails. The Boyle County Detention Center is a 220 bed facility that averages anywhere from 340 to 360 inmates, 90% of whom are incarcerated for drug related sentences.

Working with cooperation from local judges, Harmon recently received court approval to implement a unique outpatient treatment for inmates who are drug addicts and alcoholics. Inmates serving thirty days in jail will have the option to apply for outpatient treatment. If program-eligible, they would be released and report to a central location eight hours a day.

“Not only will this ease overcrowding here,” explained Harmon, “but we're treating the cause and not covering it by putting somebody in jail so they're out of society.”

A Telmate customer since 2008, he relies on Telmate technology as their inmate communications system, including wireless tablets, and the facility's phone, video visit and messaging system, to find new ways for inmates and facility staff to benefit, while providing security and control over the overcrowded facility and protecting the local community.

“If an inmate's occupied with a tablet it means they're not getting into unacceptable behavior or in their fellow inmate's hair with the limited space we have,” said Harmon.” He added that the tablet's messaging system means a reduction in physical mail and related contraband issues, while paperless grievances, requests, and commissary ordering reduce expensive staff time and human error. Also, the tablet features a law library that minimizes the need for escorted inmate movement within the facility.

The jailer added that other Telmate products like video visitation not only free up a tremendous amount of staff manpower, but also makes the facility safer because there is no need for walking inmates from one place to another. Additionally, video visits help connect inmates with families that are too far away to visit and a much broader window to make that contact.

Jailer Harmon is an ordained Baptist minister who loves music, leads band at his church, and plays a variety of keyboards. He likes to make a difference in people's lives, like providing volunteer relief to Haitians devastated by the effects of Hurricane Matthew. Harmon recently led a volunteer team on an eight-day expedition to provide medical aid, and deliver food and water to hurricane victims in the small village of Port-au-Ceil.

The Telmate vision is to create secure technology that empowers inmates to break the cycle of recidivism, while protecting and serving facilities and their communities. For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

JAILER BARRY HARMON

December 22, 2016

Hero of the Month

Boyle County Hero Uses Innovation and Technology to Stop a Growing Problem in Its Tracks

DECEMBER 27, 2016 DANVILLE, KY – Today Telmate, a leader in inmate communications, recognizes Jailer Barry Harmon of Boyle County Detention Center, Kentucky, as the company's Telmate Hero award recipient for December. The Telmate Heroes Award recognizes exemplary performance in the field of corrections and law enforcement combined with the use of innovative technologies.

The devoted 14-year corrections veteran and former volunteer staff chaplain said he's always felt a strong need to invest in the future of inmates and the transformation of their lives. “If you work in a prison or jail, you find out you're dealing with people and they do have value.”

In his current role, the technologically savvy Harmon is constantly on the look-out for innovative and efficient ways to deal with the growing problem of overcrowding in Kentucky jails. The Boyle County Detention Center is a 220 bed facility that averages anywhere from 340 to 360 inmates, 90% of whom are incarcerated for drug related sentences.

Working with cooperation from local judges, Harmon recently received court approval to implement a unique outpatient treatment for inmates who are drug addicts and alcoholics. Inmates serving thirty days in jail will have the option to apply for outpatient treatment. If program-eligible, they would be released and report to a central location eight hours a day.

“Not only will this ease overcrowding here,” explained Harmon, “but we're treating the cause and not covering it by putting somebody in jail so they're out of society.”

A Telmate customer since 2008, he relies on Telmate technology as their inmate communications system, including wireless tablets, and the facility's phone, video visit and messaging system, to find new ways for inmates and facility staff to benefit, while providing security and control over the overcrowded facility and protecting the local community.

“If an inmate's occupied with a tablet it means they're not getting into unacceptable behavior or in their fellow inmate's hair with the limited space we have,” said Harmon.” He added that the tablet's messaging system means a reduction in physical mail and related contraband issues, while paperless grievances, requests, and commissary ordering reduce expensive staff time and human error. Also, the tablet features a law library that minimizes the need for escorted inmate movement within the facility.

The jailer added that other Telmate products like video visitation not only free up a tremendous amount of staff manpower, but also makes the facility safer because there is no need for walking inmates from one place to another. Additionally, video visits help connect inmates with families that are too far away to visit and a much broader window to make that contact.

Jailer Harmon is an ordained Baptist minister who loves music, leads band at his church, and plays a variety of keyboards. He likes to make a difference in people's lives, like providing volunteer relief to Haitians devastated by the effects of Hurricane Matthew. Harmon recently led a volunteer team on an eight-day expedition to provide medical aid, and deliver food and water to hurricane victims in the small village of Port-au-Ceil.

The Telmate vision is to create secure technology that empowers inmates to break the cycle of recidivism, while protecting and serving facilities and their communities. For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

DET SGT CHNUPA & DET SGT GOOTEE

September 29, 2016

Hero of the Month

chris-gootee-1Crime-fighting Heroes Stay Ahead of Lake County Criminals with Innovative Telmate Investigator Tools

SEPTEMBER 29, 2016 LAKE COUNTY, IN – Today Telmate, a leader in inmate communications, recognizes Detective Sergeant Martin Chnupa and Sergeant Chris Gootee of the Lake County Sheriff's and Hammond Police Departments as the company's 2016 Telmate Heroes Award recipients for this fall. The Telmate Heroes Award recognizes exemplary performance in the field of corrections and law enforcement combined with the use of innovative technologies.

In their current roles, Chnupa and Gootee work with the most serious arrests that make their way to the Lake County Jail. They regularly rely on the cutting-edge technology of Telmate Investigator, a suite of advanced investigator tools attached to the Lake County Jail's phone, video visit and messaging system to manage, strategize and attack crime. The skillful duo have been paired up for about two years on the Gang Response Investigative Team (GRIT), and between them have a total of 28 years of service.

“For me, it's about basic tools we use every day,” said Chnupa. “You have to have a gun, badge, handcuffs, and Telmate's part of that mix. If you use Telmate, you catch and prevent things before they happen; if you don't, then you're reacting to the criminals.” Partner Gootee agrees: “One of the greatest benefits of Telmate Investigator Tools is real-time crime fighting. In one case we worked on, while the criminals were making arrangements, we could hear it happen–we knew what they knew as soon as they knew it.”

According to Chnupa and Gootee, Telmate gives them the ability to retrieve information from the inmate's first person point of view, which is why they spend so much of their time monitoring phone calls, messaging and video visits on the Telmate system. They also benefit from the Investigator Tree that automatically builds a network of users and actions associated with an inmate so they know exactly who the inmate is connected with on the outside.

With Telmate Investigator, it takes detectives minutes to look up an inmate, listen to their calls and know their friends and family, affiliates, enemies and co-conspirators. “Think about the hours cops used to spend on the street guessing where someone is or who they know. Now, you can look at the Investigator Tree and figure it out — it's hours to minutes,” Chnupa added.

The detectives believe empowering their team of investigators with cutting-edge technology not only ensures their own success but also gives Lake County citizens a premium law enforcement service. In Chnupa's words, “Doing our job is how we honor all the brave men and women who protect and serve our community and our country.”

Chnupa and Gootee are both dedicated family men who cherish time with their wives and children more than anything. After that, number two for Chnupa is watching LSU football (Geaux Tigers!) and for Gootee, it's watching the Blackhawks and Cubs. (Go Cubs!!)

The Telmate vision is to create secure inmate communications technology that empower inmates to break the cycle of recidivism, while protecting and serving facilities and communities. And this is why Telmate is honored to award Chnupa and Goote, who deliver on this vision with their commitment to working tirelessly and efficiently to protect and serve their communities and help present strong cases that ensure just punishment.

For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

DET SGT CHNUPA & DET SGT GOOTEE

September 29, 2016

Hero of the Month

chris-gootee-1Crime-fighting Heroes Stay Ahead of Lake County Criminals with Innovative Telmate Investigator Tools

SEPTEMBER 29, 2016 LAKE COUNTY, IN – Today Telmate, a leader in inmate communications, recognizes Detective Sergeant Martin Chnupa and Sergeant Chris Gootee of the Lake County Sheriff's and Hammond Police Departments as the company's 2016 Telmate Heroes Award recipients for this fall. The Telmate Heroes Award recognizes exemplary performance in the field of corrections and law enforcement combined with the use of innovative technologies.

In their current roles, Chnupa and Gootee work with the most serious arrests that make their way to the Lake County Jail. They regularly rely on the cutting-edge technology of Telmate Investigator, a suite of advanced investigator tools attached to the Lake County Jail's phone, video visit and messaging system to manage, strategize and attack crime. The skillful duo have been paired up for about two years on the Gang Response Investigative Team (GRIT), and between them have a total of 28 years of service.

“For me, it's about basic tools we use every day,” said Chnupa. “You have to have a gun, badge, handcuffs, and Telmate's part of that mix. If you use Telmate, you catch and prevent things before they happen; if you don't, then you're reacting to the criminals.” Partner Gootee agrees: “One of the greatest benefits of Telmate Investigator Tools is real-time crime fighting. In one case we worked on, while the criminals were making arrangements, we could hear it happen–we knew what they knew as soon as they knew it.”

According to Chnupa and Gootee, Telmate gives them the ability to retrieve information from the inmate's first person point of view, which is why they spend so much of their time monitoring phone calls, messaging and video visits on the Telmate system. They also benefit from the Investigator Tree that automatically builds a network of users and actions associated with an inmate so they know exactly who the inmate is connected with on the outside.

With Telmate Investigator, it takes detectives minutes to look up an inmate, listen to their calls and know their friends and family, affiliates, enemies and co-conspirators. “Think about the hours cops used to spend on the street guessing where someone is or who they know. Now, you can look at the Investigator Tree and figure it out — it's hours to minutes,” Chnupa added.

The detectives believe empowering their team of investigators with cutting-edge technology not only ensures their own success but also gives Lake County citizens a premium law enforcement service. In Chnupa's words, “Doing our job is how we honor all the brave men and women who protect and serve our community and our country.”

Chnupa and Gootee are both dedicated family men who cherish time with their wives and children more than anything. After that, number two for Chnupa is watching LSU football (Geaux Tigers!) and for Gootee, it's watching the Blackhawks and Cubs. (Go Cubs!!)

The Telmate vision is to create secure inmate communications technology that empower inmates to break the cycle of recidivism, while protecting and serving facilities and communities. And this is why Telmate is honored to award Chnupa and Goote, who deliver on this vision with their commitment to working tirelessly and efficiently to protect and serve their communities and help present strong cases that ensure just punishment.

For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

DETECTIVE SERGEANT MARTIN CHNUPA & DETECTIVE SERGEANT CHRIS GOOTEE

September 29, 2016

Hero of the Month

chris-gootee-1Crime-fighting Heroes Stay Ahead of Lake County Criminals with Innovative Telmate Investigator Tools

SEPTEMBER 29, 2016 LAKE COUNTY, IN – Today Telmate, a leader in inmate communications, recognizes Detective Sergeant Martin Chnupa and Sergeant Chris Gootee of the Lake County Sheriff's and Hammond Police Departments as the company's 2016 Telmate Heroes Award recipients for this fall. The Telmate Heroes Award recognizes exemplary performance in the field of corrections and law enforcement combined with the use of innovative technologies.

In their current roles, Chnupa and Gootee work with the most serious arrests that make their way to the Lake County Jail. They regularly rely on the cutting-edge technology of Telmate Investigator, a suite of advanced investigator tools attached to the Lake County Jail's phone, video visit and messaging system to manage, strategize and attack crime. The skillful duo have been paired up for about two years on the Gang Response Investigative Team (GRIT), and between them have a total of 28 years of service.

“For me, it's about basic tools we use every day,” said Chnupa. “You have to have a gun, badge, handcuffs, and Telmate's part of that mix. If you use Telmate, you catch and prevent things before they happen; if you don't, then you're reacting to the criminals.” Partner Gootee agrees: “One of the greatest benefits of Telmate Investigator Tools is real-time crime fighting. In one case we worked on, while the criminals were making arrangements, we could hear it happen–we knew what they knew as soon as they knew it.”

According to Chnupa and Gootee, Telmate gives them the ability to retrieve information from the inmate's first person point of view, which is why they spend so much of their time monitoring phone calls, messaging and video visits on the Telmate system. They also benefit from the Investigator Tree that automatically builds a network of users and actions associated with an inmate so they know exactly who the inmate is connected with on the outside.

With Telmate Investigator, it takes detectives minutes to look up an inmate, listen to their calls and know their friends and family, affiliates, enemies and co-conspirators. “Think about the hours cops used to spend on the street guessing where someone is or who they know. Now, you can look at the Investigator Tree and figure it out — it's hours to minutes,” Chnupa added.

The detectives believe empowering their team of investigators with cutting-edge technology not only ensures their own success but also gives Lake County citizens a premium law enforcement service. In Chnupa's words, “Doing our job is how we honor all the brave men and women who protect and serve our community and our country.”

Chnupa and Gootee are both dedicated family men who cherish time with their wives and children more than anything. After that, number two for Chnupa is watching LSU football (Geaux Tigers!) and for Gootee, it's watching the Blackhawks and Cubs. (Go Cubs!!)

The Telmate vision is to create secure inmate communications technology that empower inmates to break the cycle of recidivism, while protecting and serving facilities and communities. And this is why Telmate is honored to award Chnupa and Goote, who deliver on this vision with their commitment to working tirelessly and efficiently to protect and serve their communities and help present strong cases that ensure just punishment.

For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

DET SGT CHNUPA & DET SGT GOOTEE

September 29, 2016

Hero of the Month

chris-gootee-1Crime-fighting Heroes Stay Ahead of Lake County Criminals with Innovative Telmate Investigator Tools

SEPTEMBER 29, 2016 LAKE COUNTY, IN – Today Telmate, a leader in inmate communications, recognizes Detective Sergeant Martin Chnupa and Sergeant Chris Gootee of the Lake County Sheriff's and Hammond Police Departments as the company's 2016 Telmate Heroes Award recipients for this fall. The Telmate Heroes Award recognizes exemplary performance in the field of corrections and law enforcement combined with the use of innovative technologies.

In their current roles, Chnupa and Gootee work with the most serious arrests that make their way to the Lake County Jail. They regularly rely on the cutting-edge technology of Telmate Investigator, a suite of advanced investigator tools attached to the Lake County Jail's phone, video visit and messaging system to manage, strategize and attack crime. The skillful duo have been paired up for about two years on the Gang Response Investigative Team (GRIT), and between them have a total of 28 years of service.

“For me, it's about basic tools we use every day,” said Chnupa. “You have to have a gun, badge, handcuffs, and Telmate's part of that mix. If you use Telmate, you catch and prevent things before they happen; if you don't, then you're reacting to the criminals.” Partner Gootee agrees: “One of the greatest benefits of Telmate Investigator Tools is real-time crime fighting. In one case we worked on, while the criminals were making arrangements, we could hear it happen–we knew what they knew as soon as they knew it.”

According to Chnupa and Gootee, Telmate gives them the ability to retrieve information from the inmate's first person point of view, which is why they spend so much of their time monitoring phone calls, messaging and video visits on the Telmate system. They also benefit from the Investigator Tree that automatically builds a network of users and actions associated with an inmate so they know exactly who the inmate is connected with on the outside.

With Telmate Investigator, it takes detectives minutes to look up an inmate, listen to their calls and know their friends and family, affiliates, enemies and co-conspirators. “Think about the hours cops used to spend on the street guessing where someone is or who they know. Now, you can look at the Investigator Tree and figure it out — it's hours to minutes,” Chnupa added.

The detectives believe empowering their team of investigators with cutting-edge technology not only ensures their own success but also gives Lake County citizens a premium law enforcement service. In Chnupa's words, “Doing our job is how we honor all the brave men and women who protect and serve our community and our country.”

Chnupa and Gootee are both dedicated family men who cherish time with their wives and children more than anything. After that, number two for Chnupa is watching LSU football (Geaux Tigers!) and for Gootee, it's watching the Blackhawks and Cubs. (Go Cubs!!)

The Telmate vision is to create secure inmate communications technology that empower inmates to break the cycle of recidivism, while protecting and serving facilities and communities. And this is why Telmate is honored to award Chnupa and Goote, who deliver on this vision with their commitment to working tirelessly and efficiently to protect and serve their communities and help present strong cases that ensure just punishment.

For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

DET SGT CHNUPA & DET SGT GOOTEE

September 29, 2016

Hero of the Month

chris-gootee-1Crime-fighting Heroes Stay Ahead of Lake County Criminals with Innovative Telmate Investigator Tools

SEPTEMBER 29, 2016 LAKE COUNTY, IN – Today Telmate, a leader in inmate communications, recognizes Detective Sergeant Martin Chnupa and Sergeant Chris Gootee of the Lake County Sheriff's and Hammond Police Departments as the company's 2016 Telmate Heroes Award recipients for this fall. The Telmate Heroes Award recognizes exemplary performance in the field of corrections and law enforcement combined with the use of innovative technologies.

In their current roles, Chnupa and Gootee work with the most serious arrests that make their way to the Lake County Jail. They regularly rely on the cutting-edge technology of Telmate Investigator, a suite of advanced investigator tools attached to the Lake County Jail's phone, video visit and messaging system to manage, strategize and attack crime. The skillful duo have been paired up for about two years on the Gang Response Investigative Team (GRIT), and between them have a total of 28 years of service.

“For me, it's about basic tools we use every day,” said Chnupa. “You have to have a gun, badge, handcuffs, and Telmate's part of that mix. If you use Telmate, you catch and prevent things before they happen; if you don't, then you're reacting to the criminals.” Partner Gootee agrees: “One of the greatest benefits of Telmate Investigator Tools is real-time crime fighting. In one case we worked on, while the criminals were making arrangements, we could hear it happen–we knew what they knew as soon as they knew it.”

According to Chnupa and Gootee, Telmate gives them the ability to retrieve information from the inmate's first person point of view, which is why they spend so much of their time monitoring phone calls, messaging and video visits on the Telmate system. They also benefit from the Investigator Tree that automatically builds a network of users and actions associated with an inmate so they know exactly who the inmate is connected with on the outside.

With Telmate Investigator, it takes detectives minutes to look up an inmate, listen to their calls and know their friends and family, affiliates, enemies and co-conspirators. “Think about the hours cops used to spend on the street guessing where someone is or who they know. Now, you can look at the Investigator Tree and figure it out — it's hours to minutes,” Chnupa added.

The detectives believe empowering their team of investigators with cutting-edge technology not only ensures their own success but also gives Lake County citizens a premium law enforcement service. In Chnupa's words, “Doing our job is how we honor all the brave men and women who protect and serve our community and our country.”

Chnupa and Gootee are both dedicated family men who cherish time with their wives and children more than anything. After that, number two for Chnupa is watching LSU football (Geaux Tigers!) and for Gootee, it's watching the Blackhawks and Cubs. (Go Cubs!!)

The Telmate vision is to create secure inmate communications technology that empower inmates to break the cycle of recidivism, while protecting and serving facilities and communities. And this is why Telmate is honored to award Chnupa and Goote, who deliver on this vision with their commitment to working tirelessly and efficiently to protect and serve their communities and help present strong cases that ensure just punishment.

For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

System Update: Grievance Access to Higher Levels

May 19, 2016

UncategorizedTipsSupport

Access Tiers

Feature Update:

Grievance Access to Higher Levels

Benefit:

Controls what a user can see / do at grievance levels past their assigned level. This will enable a facility to limit staff from accessing data at higher levels of the grievance review process. 

Access Tiers:

  1. Write notes and can respond
    • User can respond to an inmate, write internal notes and view changes made by users past their assigned level. The user can no longer change the grievance status.  This is the default option.
  2. Write notes but cannot respond
    • User can write internal notes and view changes made by users past their assigned level but can no longer respond to the inmate nor change the grievance status.
  3. View only
    • User can see if the inmate has appealed and can view changes made by users past their assigned level. The user can no longer contribute to the grievance.
  4. Cannot view
    • User cannot see any grievances past their assigned level.

Helpful FAQs:

Can I limit my staff from accessing grievance data past their assigned level?
A facility can assign different access tiers to each user to control what that user can see / do at grievance levels past their assigned level. This will enable a facility to limit staff from accessing data at higher levels of the grievance review process.

Where do I set a user's access to higher levels of a grievance review process?
A facility can set a user's access to higher levels of a grievance review process in the workflow section of the grievance form builder. Within SNAP go to the "Settings" menu, click the “Grievance/Inmate Requests” tab, click the "Forms" sub-tab, then click "Create New Form" or edit an existing form to set a user's access tier within the "Workflow" section.

CAPTAIN MIKE LARSEN

April 22, 2016

Hero of the Month

Telmate Hero Utilizes Telmate Investigator to Give Allegan County a Premium Law Enforcement Advantage

APRIL 22, 2016 HILLSBORO, MI – Telmate Hero, Captain Michael Larsen, and his team of dedicated detectives at the Allegan County Sheriff's Office, regularly rely on the cutting-edge technology of Telmate Investigator, a suite of investigator tools integrated with the Allegan County jail to manage, strategize and attack daily crime-solving.

The 22-year officer and military veteran has always been drawn to protecting the lives of others. In his current role as captain, he supervises the Allegan County Detective Bureau, on top of managing his own burgeoning caseload. As a result, it's crucial that his team's tools are “simple, quick and easy” so they can spend less time searching for information and tips, and more time making accurate decisions when solving and preventing crime.

Telmate fits the bill for us,” said Larsen. “My detectives start every single day by catching up on Telmate because it builds the rest of their day and gives them shortcuts on how they go about a case.”

Allegan County Jail partnered with Telmate a year and a half ago when they needed to upgrade their inmate communications solution. The advantage for Larsen and his team was that the new jail phone system came with Telmate Investigator. “Changing a complete suite of investigator tools can be overwhelming,” Larsen admitted, “but with Telmate it was a really quick transition for the entire detective bureau. The immediate enhancements were like going from the Wright brothers to Neil Armstrong.”

One of the strongest benefits Larsen and his team gain is the ability to retrieve information from the inmate's first person point of view, which is why they spend so much of their time monitoring phone calls and video visits on the Telmate system. They also benefit from the Connections Tool that automatically builds a network of users and actions associated with an inmate. Now, at a glance an investigator can know exactly who the inmate is connected with, and what actions like calls, visits, messages or deposits are connecting them. With Telmate Investigator, it takes detectives just minutes to look up an individual, listen to their calls and know their friends and family, affiliates, enemies and co-conspirators. “We can find a wealth of information about the inmate, which gives our detective staff the ability to quickly reference and build rich profiles and better strategies to keep our community safe.”

Larsen believes empowering his team of detectives with cutting-edge technology not only ensures their own success but also gives Allegan County citizens a premium law enforcement service. In his words, “Everybody wins.”

The Telmate vision is to create secure inmate communications technology that empower inmates to break the cycle of recidivism, while protecting and serving our facilities and their communities. And this is why Telmate is honored to award our most recent Hero award to Captain Larsen, who delivers on the Telmate vision with his commitment to working tirelessly and efficiently to protect and serve his community and help present strong cases that ensure just punishment.

Telmate continuously receives nominations in recognition of heroes just like Larsen, who use the company's technology, day in and day out. Telmate recognizes these individuals by selecting and honoring these heroes for their dedication and leadership.

For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

CAPTAIN MIKE LARSEN

April 22, 2016

Hero of the Month

Telmate Hero Utilizes Telmate Investigator to Give Allegan County a Premium Law Enforcement Advantage

APRIL 22, 2016 HILLSBORO, MI – Telmate Hero, Captain Michael Larsen, and his team of dedicated detectives at the Allegan County Sheriff's Office, regularly rely on the cutting-edge technology of Telmate Investigator, a suite of investigator tools integrated with the Allegan County jail to manage, strategize and attack daily crime-solving.

The 22-year officer and military veteran has always been drawn to protecting the lives of others. In his current role as captain, he supervises the Allegan County Detective Bureau, on top of managing his own burgeoning caseload. As a result, it's crucial that his team's tools are “simple, quick and easy” so they can spend less time searching for information and tips, and more time making accurate decisions when solving and preventing crime.

Telmate fits the bill for us,” said Larsen. “My detectives start every single day by catching up on Telmate because it builds the rest of their day and gives them shortcuts on how they go about a case.”

Allegan County Jail partnered with Telmate a year and a half ago when they needed to upgrade their inmate communications solution. The advantage for Larsen and his team was that the new jail phone system came with Telmate Investigator. “Changing a complete suite of investigator tools can be overwhelming,” Larsen admitted, “but with Telmate it was a really quick transition for the entire detective bureau. The immediate enhancements were like going from the Wright brothers to Neil Armstrong.”

One of the strongest benefits Larsen and his team gain is the ability to retrieve information from the inmate's first person point of view, which is why they spend so much of their time monitoring phone calls and video visits on the Telmate system. They also benefit from the Connections Tool that automatically builds a network of users and actions associated with an inmate. Now, at a glance an investigator can know exactly who the inmate is connected with, and what actions like calls, visits, messages or deposits are connecting them. With Telmate Investigator, it takes detectives just minutes to look up an individual, listen to their calls and know their friends and family, affiliates, enemies and co-conspirators. “We can find a wealth of information about the inmate, which gives our detective staff the ability to quickly reference and build rich profiles and better strategies to keep our community safe.”

Larsen believes empowering his team of detectives with cutting-edge technology not only ensures their own success but also gives Allegan County citizens a premium law enforcement service. In his words, “Everybody wins.”

The Telmate vision is to create secure inmate communications technology that empower inmates to break the cycle of recidivism, while protecting and serving our facilities and their communities. And this is why Telmate is honored to award our most recent Hero award to Captain Larsen, who delivers on the Telmate vision with his commitment to working tirelessly and efficiently to protect and serve his community and help present strong cases that ensure just punishment.

Telmate continuously receives nominations in recognition of heroes just like Larsen, who use the company's technology, day in and day out. Telmate recognizes these individuals by selecting and honoring these heroes for their dedication and leadership.

For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

CAPTAIN MIKE LARSEN

April 22, 2016

Hero of the Month

Telmate Hero Utilizes Telmate Investigator to Give Allegan County a Premium Law Enforcement Advantage

APRIL 22, 2016 HILLSBORO, MI – Telmate Hero, Captain Michael Larsen, and his team of dedicated detectives at the Allegan County Sheriff's Office, regularly rely on the cutting-edge technology of Telmate Investigator, a suite of investigator tools integrated with the Allegan County jail to manage, strategize and attack daily crime-solving.

The 22-year officer and military veteran has always been drawn to protecting the lives of others. In his current role as captain, he supervises the Allegan County Detective Bureau, on top of managing his own burgeoning caseload. As a result, it's crucial that his team's tools are “simple, quick and easy” so they can spend less time searching for information and tips, and more time making accurate decisions when solving and preventing crime.

Telmate fits the bill for us,” said Larsen. “My detectives start every single day by catching up on Telmate because it builds the rest of their day and gives them shortcuts on how they go about a case.”

Allegan County Jail partnered with Telmate a year and a half ago when they needed to upgrade their inmate communications solution. The advantage for Larsen and his team was that the new jail phone system came with Telmate Investigator. “Changing a complete suite of investigator tools can be overwhelming,” Larsen admitted, “but with Telmate it was a really quick transition for the entire detective bureau. The immediate enhancements were like going from the Wright brothers to Neil Armstrong.”

One of the strongest benefits Larsen and his team gain is the ability to retrieve information from the inmate's first person point of view, which is why they spend so much of their time monitoring phone calls and video visits on the Telmate system. They also benefit from the Connections Tool that automatically builds a network of users and actions associated with an inmate. Now, at a glance an investigator can know exactly who the inmate is connected with, and what actions like calls, visits, messages or deposits are connecting them. With Telmate Investigator, it takes detectives just minutes to look up an individual, listen to their calls and know their friends and family, affiliates, enemies and co-conspirators. “We can find a wealth of information about the inmate, which gives our detective staff the ability to quickly reference and build rich profiles and better strategies to keep our community safe.”

Larsen believes empowering his team of detectives with cutting-edge technology not only ensures their own success but also gives Allegan County citizens a premium law enforcement service. In his words, “Everybody wins.”

The Telmate vision is to create secure inmate communications technology that empower inmates to break the cycle of recidivism, while protecting and serving our facilities and their communities. And this is why Telmate is honored to award our most recent Hero award to Captain Larsen, who delivers on the Telmate vision with his commitment to working tirelessly and efficiently to protect and serve his community and help present strong cases that ensure just punishment.

Telmate continuously receives nominations in recognition of heroes just like Larsen, who use the company's technology, day in and day out. Telmate recognizes these individuals by selecting and honoring these heroes for their dedication and leadership.

For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

DETECTIVE SERGEANT SUGARMAN

February 19, 2016

Hero of the Month

Vanderburgh County Hero Leverages Technology to Solves Crime, Keeps Community Safe and Bring Justice to Victims

FEBRUARY 17, 2015 EVANSVILLE, IN – Telmate's Hero Award recipient, Detective Sergeant Nathan Sugarman of Vanderburgh County Sheriff's Office, has mastered the art of using Telmate technology so quickly, he has been able solve significant crimes in just three months of using Telmate Investigator Tools at the facility. In doing so he routinely helps keep his community safe, protects the innocent and helps bring justice to victims of crime in the community he serves.

Vanderburgh recently deployed Telmate's complete SmartJail inmate communications solution featuring an all-digital phone, video visitation and wireless tablet platform. Surgarman, a 17-year law enforcement veteran, makes it his daily ritual to review data collected from a variety of sources in the system looking for clues, tips and any new evidence linked to crimes that he and the team are tasked with solving.

“In order to bring a case to successful conclusion we want to have prosecution and ultimately conviction,” explained Sugarman. “We work to close all the gaps in any investigation to make the best air-tight case we can provide to the prosecutor to make their job easier.” He added that even though they've only had the system for less than 3 months, his team has already had a couple of cases where by leveraging the data analytics in the Telmate system, they have gathered solid intel that can be used as admissible evidence in court.

In a recent incident, a case went to trial and the defendant was found guilty of child neglect causing death to her one-month old son. During the trial, Detective Sugarman used Telmate Investigator to support the prosecution in making the case along with other valuable evidence gathered through traditional methods. “To my knowledge,” Sugarman said, “this was the first time we used Telmate in a trial in Vanderburgh County and it worked very well for us.”

The detective admits it's a double-edged sword working on cases like these and that many can be both emotionally draining and gratifying. While it's good to know he can get a conviction, he says it can't bring a baby or any other life back. But with nearly thirty investigators and facility staff using Telmate technology at Vanderburgh County Jail, Detective Sugarman said they have a better chance than ever of doing the right things for the right reasons and helping people along the way.

He admits that the difference between “old-school boots on the ground” investigative work and “new-school investigator tools” is that it makes cases that much better. According to Sugarman, the dirty work they all do is conducting interviews, talking to witnesses and collecting evidence. But nothing seals a case more than the actual perpetrator telling someone else that he/she committed the crime. His unit relies on a complimentary combination of the two worlds: “We're like a kid in the candy shop with Telmate, and it serves our needs pretty well.”

Vanderburgh is a state of the art facility that leverages the entire Telmate SmartJail platform. This platform supports Sugarman's proven investigative approach along with modern technology, which has allowed Detective Sugarman to stay focused on his mission, while efficiently detecting criminal activities; ideally before they happen.

The Telmate vision is to create secure technology that empowers inmates to break the cycle of recidivism, while protecting and serving our facilities and their communities. And this is why Telmate is honored to begin 2016 by awarding our most recent Hero Award to Detective Sergeant Sugarman, who delivers on the Telmate vision with his commitment to working productively and tirelessly to protect and serve his community and help bring justice to victims of crime.

Telmate continuously receives nominations in recognition of heroes just like Sugarman, who use the company's technology, day in and day out. Telmate recognizes these individuals by selecting and honoring these heroes for their dedication and leadership.

For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

###

About Telmate: Telmate is the fastest growing provider of inmate phones and video visitation, secure messaging, mobile applications, inmate tablets and investigator tools. Telmate's cutting-edge platforms are deployed in over 300 correctional facilities in North America spanning nearly all U.S. states and Canadian provinces. Telmate is headquartered in San Francisco, California. To find out more about Telmate, visit www.telmate.com.

DETECTIVE SERGEANT SUGARMAN

February 19, 2016

Hero of the Month

Vanderburgh County Hero Leverages Technology to Solves Crime, Keeps Community Safe and Bring Justice to Victims

FEBRUARY 17, 2015 EVANSVILLE, IN – Telmate's Hero Award recipient, Detective Sergeant Nathan Sugarman of Vanderburgh County Sheriff's Office, has mastered the art of using Telmate technology so quickly, he has been able solve significant crimes in just three months of using Telmate Investigator Tools at the facility. In doing so he routinely helps keep his community safe, protects the innocent and helps bring justice to victims of crime in the community he serves.

Vanderburgh recently deployed Telmate's complete SmartJail inmate communications solution featuring an all-digital phone, video visitation and wireless tablet platform. Surgarman, a 17-year law enforcement veteran, makes it his daily ritual to review data collected from a variety of sources in the system looking for clues, tips and any new evidence linked to crimes that he and the team are tasked with solving.

“In order to bring a case to successful conclusion we want to have prosecution and ultimately conviction,” explained Sugarman. “We work to close all the gaps in any investigation to make the best air-tight case we can provide to the prosecutor to make their job easier.” He added that even though they've only had the system for less than 3 months, his team has already had a couple of cases where by leveraging the data analytics in the Telmate system, they have gathered solid intel that can be used as admissible evidence in court.

In a recent incident, a case went to trial and the defendant was found guilty of child neglect causing death to her one-month old son. During the trial, Detective Sugarman used Telmate Investigator to support the prosecution in making the case along with other valuable evidence gathered through traditional methods. “To my knowledge,” Sugarman said, “this was the first time we used Telmate in a trial in Vanderburgh County and it worked very well for us.”

The detective admits it's a double-edged sword working on cases like these and that many can be both emotionally draining and gratifying. While it's good to know he can get a conviction, he says it can't bring a baby or any other life back. But with nearly thirty investigators and facility staff using Telmate technology at Vanderburgh County Jail, Detective Sugarman said they have a better chance than ever of doing the right things for the right reasons and helping people along the way.

He admits that the difference between “old-school boots on the ground” investigative work and “new-school investigator tools” is that it makes cases that much better. According to Sugarman, the dirty work they all do is conducting interviews, talking to witnesses and collecting evidence. But nothing seals a case more than the actual perpetrator telling someone else that he/she committed the crime. His unit relies on a complimentary combination of the two worlds: “We're like a kid in the candy shop with Telmate, and it serves our needs pretty well.”

Vanderburgh is a state of the art facility that leverages the entire Telmate SmartJail platform. This platform supports Sugarman's proven investigative approach along with modern technology, which has allowed Detective Sugarman to stay focused on his mission, while efficiently detecting criminal activities; ideally before they happen.

The Telmate vision is to create secure technology that empowers inmates to break the cycle of recidivism, while protecting and serving our facilities and their communities. And this is why Telmate is honored to begin 2016 by awarding our most recent Hero Award to Detective Sergeant Sugarman, who delivers on the Telmate vision with his commitment to working productively and tirelessly to protect and serve his community and help bring justice to victims of crime.

Telmate continuously receives nominations in recognition of heroes just like Sugarman, who use the company's technology, day in and day out. Telmate recognizes these individuals by selecting and honoring these heroes for their dedication and leadership.

For more information about the Telmate Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

###

About Telmate: Telmate is the fastest growing provider of inmate phones and video visitation, secure messaging, mobile applications, inmate tablets and investigator tools. Telmate's cutting-edge platforms are deployed in over 300 correctional facilities in North America spanning nearly all U.S. states and Canadian provinces. Telmate is headquartered in San Francisco, California. To find out more about Telmate, visit www.telmate.com.

AUGUST HERO: MIKE RACZKOWSKI

February 1, 2016

Hero of the Month

08_Hero Header Graphic_August2015

08_August2015_MIKE RACZKOWSKI

Montana IT Hero Keeps Montana DOC Up and Running

August 10, 2015 – HELENA, MT – Mike Raczkowski is all about supporting what he calls, “the real heroes” of corrections. The IT Communications Manager for the Montana Department of Corrections (MDOC) was named Telmate's August Hero of the Month. “I support those that put themselves in harm's way inside the prison walls and those that supervise parolees in the community,” he said.

Raczkowski (aka “Raz”), who works from the central office in Helena, brought an IT career in the private sector to the IT department at MDOC over 19 years ago. According to Raz, he chose the profession because he can communicate (well) with both computers and human beings.

As IT Communications Manager, Raz helps facility staff do the hard work of corrections inside the prison walls by providing the systems necessary to do their jobs. Mike is proud of the fact that he was a part of the projects that provided network connectivity and distributed computers to the 34 separate facilities and offices MDOC has across the geographically large state.

In his current role Raz manages the department's Public Safety Radio system along with the telephone System and videoconferencing services in all MDOC locations. He also represents his IT Division on strategic sourcing projects in partnership with his CIO, John Daugherty.

Part of MDOC's mission is to provide positive change in offender behavior, and reintegrate offenders back into the community. “Having affordable connectivity for telephone calls to their family and friends through the Telmate system definitely makes a difference in reintegrating them into society when they're released,” said Raczkowski. “Almost everybody gets out eventually and the more they communicate with their family and other members of their community, the better equipped they are to reenter society successfully.”

MDOC has five locations in the state that Telmate provides service for, which represent all the secure facilities that the department runs directly. “We've been a satisfied customer ever since contracting with Telmate in 2010,” he said, “and Telmate has done an great job with everything. When problems come up, including customer service resolution and connectivity issues, Telmate gets them handled promptly.”

Raz is an avid fly fisherman who also hunts, hikes and camps in his spare time. “I'm like every other guy I know in Montana,” he confessed. Raz says he's is also a part of a ministry known as Compassion Tanzania and has traveled to Africa three times to provide the people there with clean water and religious education.

According to Chief Marketing Officer, Jeff Hansen, Telmate's Hero Program tells stories from the perspective of the everyday hero. “As a company, Telmate represents empowerment, trust and technology,” he said, “and this program shows how we support these heroes that make a difference in the lives of inmate and families, whether it's outside or inside the facility.”

Every month, Telmate receives nominations in recognition of heroes just like Raczkowski, who use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

DECEMBER HERO: SERGEANT VALDEZ

December 28, 2015

Hero of the Month

Yellowstone County Hero Runs Unique Programs that Save Taxpayer Money, Free Up Beds, and Keep People out of Jail

DECEMBER 23, 2015 YELLOWSTONE, MT – Telmate's December Hero of the Month, Sergeant Jason Valdez, is a progressive thinker at the Yellowstone County Jail, where he leverages innovative technology and programs to drive efficiencies at his jail and to protect all entities he serves; from his community, to his colleagues and the inmates.

Always full of ideas, the technologically savvy sergeant and 17-year corrections veteran currently oversees three major projects at the jail, which include the Sheriff's Detail program, the 24/7 Sobriety testing program, and the overhaul of the existing facility access control system.

Working with cooperation from local judges, the Sheriff's Labor Detail (SLD) is a work crew made of low risk offenders that perform labor-intensive community work instead of simply sitting in jail. If Valdez deems them program-eligible, every 8 hours they work for him counts for 2 days of jail time. “It's important because it opens up beds for others who need more direct supervision and saves the taxpayers a significant amount of money,” explained Valdez. He takes great pride in having overseen the almost three thousand offenders that have passed through the program since it started in September, 2013.

The 24/7 Sobriety Program is another collaboration of Valdez and local judges that helps keep people away from alcohol who might otherwise be out drinking and driving. Under the program, repeat DUI offenders come into a central law enforcement site and take a breath test twice a day. Both SLD and 24/7 are efforts that have helped keep people out of jail while keeping the community safe. “It's a great example of how I've been able to free up jail space right now,” said Valdez.

Sgt. Valdez is also in charge of the overhaul of the existing facility access control system at Yellowstone, a massive undertaking and time-consuming project that takes up most the majority of his day in addition to all the other projects he has to accomplish.

With all of his commitments to these programs, Valdez says it is crucial to have Telmate as Yellowstone's trusted telecommunications and technology provider at his facility. As a person involved in the complexities of the day to day operations at his facility, Sergeant Valdez observed that while Telmate's technology is superior, it is the people behind the scenes that make all the difference: “If we have any issue whatsoever, there is someone that's going to answer my phone call right away. There is open communication on both sides and that results in letting me run an efficient facility and to get on with my game-changing initiatives.”

Yellowstone is a state of the art facility that leverages the entire Telmate platform, including Telmate Phones, Telmate Video Visits, and Telmate Tablets, all of which are supported in a single unified investigator package called Telmate Investigator. All of these solutions combined have allowed Sergeant Valdez to stay focused on his mission; to keep his facility secure, and protect and serve his community.

The Telmate vision is to create secure technology that empowers inmates to break the cycle of recidivism, while protecting and serving our facilities and their communities. And this is why Telmate is honored to close out 2015 by awarding our December Hero of the Month to Sergeant Valdez, who delivers on the Telmate vision in everything that he does, every day.

Every month, Telmate receives nominations in recognition of heroes just like Valdez, who use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

For more information about the Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

###

Telmate is one of the fastest growing inmate communications systems in North America currently providing service to hundreds of correctional facilities in nearly every U.S. state and four Canadian provinces. From city and county jails to federal facilities, Telmate serves populations of all sizes—many exceeding 2,000 beds. Telmate is headquartered in San Francisco, California. To find out more about Telmate, visit http://www.telmate.com.

DECEMBER HERO: SERGEANT VALDEZ

December 28, 2015

Hero of the Month

Yellowstone County Hero Runs Unique Programs that Save Taxpayer Money, Free Up Beds, and Keep People out of Jail

DECEMBER 23, 2015 YELLOWSTONE, MT – Telmate's December Hero of the Month, Sergeant Jason Valdez, is a progressive thinker at the Yellowstone County Jail, where he leverages innovative technology and programs to drive efficiencies at his jail and to protect all entities he serves; from his community, to his colleagues and the inmates.

Always full of ideas, the technologically savvy sergeant and 17-year corrections veteran currently oversees three major projects at the jail, which include the Sheriff's Detail program, the 24/7 Sobriety testing program, and the overhaul of the existing facility access control system.

Working with cooperation from local judges, the Sheriff's Labor Detail (SLD) is a work crew made of low risk offenders that perform labor-intensive community work instead of simply sitting in jail. If Valdez deems them program-eligible, every 8 hours they work for him counts for 2 days of jail time. “It's important because it opens up beds for others who need more direct supervision and saves the taxpayers a significant amount of money,” explained Valdez. He takes great pride in having overseen the almost three thousand offenders that have passed through the program since it started in September, 2013.

The 24/7 Sobriety Program is another collaboration of Valdez and local judges that helps keep people away from alcohol who might otherwise be out drinking and driving. Under the program, repeat DUI offenders come into a central law enforcement site and take a breath test twice a day. Both SLD and 24/7 are efforts that have helped keep people out of jail while keeping the community safe. “It's a great example of how I've been able to free up jail space right now,” said Valdez.

Sgt. Valdez is also in charge of the overhaul of the existing facility access control system at Yellowstone, a massive undertaking and time-consuming project that takes up most the majority of his day in addition to all the other projects he has to accomplish.

With all of his commitments to these programs, Valdez says it is crucial to have Telmate as Yellowstone's trusted telecommunications and technology provider at his facility. As a person involved in the complexities of the day to day operations at his facility, Sergeant Valdez observed that while Telmate's technology is superior, it is the people behind the scenes that make all the difference: “If we have any issue whatsoever, there is someone that's going to answer my phone call right away. There is open communication on both sides and that results in letting me run an efficient facility and to get on with my game-changing initiatives.”

Yellowstone is a state of the art facility that leverages the entire Telmate platform, including Telmate Phones, Telmate Video Visits, and Telmate Tablets, all of which are supported in a single unified investigator package called Telmate Investigator. All of these solutions combined have allowed Sergeant Valdez to stay focused on his mission; to keep his facility secure, and protect and serve his community.

The Telmate vision is to create secure technology that empowers inmates to break the cycle of recidivism, while protecting and serving our facilities and their communities. And this is why Telmate is honored to close out 2015 by awarding our December Hero of the Month to Sergeant Valdez, who delivers on the Telmate vision in everything that he does, every day.

Every month, Telmate receives nominations in recognition of heroes just like Valdez, who use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

For more information about the Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

###

Telmate is one of the fastest growing inmate communications systems in North America currently providing service to hundreds of correctional facilities in nearly every U.S. state and four Canadian provinces. From city and county jails to federal facilities, Telmate serves populations of all sizes—many exceeding 2,000 beds. Telmate is headquartered in San Francisco, California. To find out more about Telmate, visit http://www.telmate.com.

NOVEMBER HERO: CAPTAIN BRIAN BARRS

November 25, 2015

Hero of the Month

Effingham County Hero Combines Technology and Trust to Run Efficient Jail

NOVEMBER 23, 2015 EFFINGHAM, GA – Telmate's November Hero of the Month, Captain Brian Barrs, not only runs a technologically tight ship while successfully managing the new, one-year-old Effingham County, Georgia jail, he also relies on an atmosphere of trust to get things done.

With forty-four employees working under him, the 28-year law enforcement veteran and jail administrator says the most important thing about supervising others is taking care of each and every one individually, “not as a number but as a person.” He'd like his legacy to be that he was fair and square with all people.

Devoted to the jail and his law enforcement career, Captain Barrs also puts a lot of trust in the jail's technology provider and partner, Telmate, to continually find new ways for inmates and facility staff to benefit, at the same time providing security and control over the facility and protecting the local community. As he proudly pointed out: “We were able to get this system in our new facility at no cost to the taxpayers of the county, not one dime.”

According to Barrs, the staff has had good luck with all the Telmate product offerings that have been part of the jail since 2012. Effingham utilizes the entire Telmate solution, including Telmate Phones, Telmate Video Visits, Telmate Investigator Tools, and most recently, Telmate Tablets, which have turned out to be an effective behavior modification tool. “If we're having trouble with a particular inmate, we can suspend his tablet privileges, and that seems to work pretty good,” said Barrs.

The jail administrator added that Telmate products like video visitation not only free up a tremendous amount of manpower because it practically runs itself, but also makes the facility safer because there is no need for walking inmates from one place to another. In the past that's resulted in fights between rivals passing by one another. “Any time you have less inmate movement, it's a more secure facility,” he said.

And Telmate Investigator, the system's embedded crime-fighting tools, have helped the facility gain more security and control by providing enormous amounts of intelligence the jail normally wouldn't have. By monitoring phone calls, not only has Effingham thwarted contraband being snuck into the jail, but provided video and phone records of murder suspects to detectives in another state.

In his spare time, Barr is an avid beekeeper who tends 8 hives. “If I apply the beekeeping skills I've learned dealing with employees and inmates, I've learned you can't force anybody to do anything. If I try to push my employees and run a dictatorship, they push back. My job is to help them be successful at their job.”

Every month, Telmate receives nominations in recognition of heroes just like Barrs, who use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

For more information about the Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

NOVEMBER HERO: CAPTAIN BRIAN BARRS

November 25, 2015

Hero of the Month

Effingham County Hero Combines Technology and Trust to Run Efficient Jail

NOVEMBER 23, 2015 EFFINGHAM, GA – Telmate's November Hero of the Month, Captain Brian Barrs, not only runs a technologically tight ship while successfully managing the new, one-year-old Effingham County, Georgia jail, he also relies on an atmosphere of trust to get things done.

With forty-four employees working under him, the 28-year law enforcement veteran and jail administrator says the most important thing about supervising others is taking care of each and every one individually, “not as a number but as a person.” He'd like his legacy to be that he was fair and square with all people.

Devoted to the jail and his law enforcement career, Captain Barrs also puts a lot of trust in the jail's technology provider and partner, Telmate, to continually find new ways for inmates and facility staff to benefit, at the same time providing security and control over the facility and protecting the local community. As he proudly pointed out: “We were able to get this system in our new facility at no cost to the taxpayers of the county, not one dime.”

According to Barrs, the staff has had good luck with all the Telmate product offerings that have been part of the jail since 2012. Effingham utilizes the entire Telmate solution, including Telmate Phones, Telmate Video Visits, Telmate Investigator Tools, and most recently, Telmate Tablets, which have turned out to be an effective behavior modification tool. “If we're having trouble with a particular inmate, we can suspend his tablet privileges, and that seems to work pretty good,” said Barrs.

The jail administrator added that Telmate products like video visitation not only free up a tremendous amount of manpower because it practically runs itself, but also makes the facility safer because there is no need for walking inmates from one place to another. In the past that's resulted in fights between rivals passing by one another. “Any time you have less inmate movement, it's a more secure facility,” he said.

And Telmate Investigator, the system's embedded crime-fighting tools, have helped the facility gain more security and control by providing enormous amounts of intelligence the jail normally wouldn't have. By monitoring phone calls, not only has Effingham thwarted contraband being snuck into the jail, but provided video and phone records of murder suspects to detectives in another state.

In his spare time, Barr is an avid beekeeper who tends 8 hives. “If I apply the beekeeping skills I've learned dealing with employees and inmates, I've learned you can't force anybody to do anything. If I try to push my employees and run a dictatorship, they push back. My job is to help them be successful at their job.”

Every month, Telmate receives nominations in recognition of heroes just like Barrs, who use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

For more information about the Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

OCTOBER HERO: CORPORAL WILLIE CARROLL

October 16, 2015

Hero of the Month

Telmate Honors Greene County Jail Corporal As October Hero of the Month

Telmate's Hero of the Month is sixteen-year corrections veteran Corporal Willie Carroll of the Greene County Sheriff's Office in Springfield, Missouri.

Carroll admits that although he did not seek out a career in corrections, he feels truly blessed to be doing what he does as a public servant. The corporal first sought a career in investigative work as a road patrol officer, but stumbled into the corrections industry working for Greene County back in 1999.

As Administrative Corporal, his job is working with the jail's phone provider, Telmate, to find ways to enhance communication between inmates and their friends and family, while providing security and control over the facility grounds.

According to Carroll, the lobby and booking kiosk features have benefited Greene County by freeing up staff time as well as helped friends and family manage their accounts on site with deposits, commissary and trust. “Handling cash can be risky,” said Carroll, “because it opens doors to mistakes and missing money.”

Telmate kiosks are located in the jail lobby that allow friends and family to make deposits, schedule visits, add funds to commissary and manage trust. The kiosks take cash and credit cards and identify users via Telmate Verified, an automated identity verification system included in every Telmate installation that authenticates all users.

Carroll admitted his personal hero is has always been his father: “He did the right things for the right reasons and I strive to live my life the same way he did.”

Every month, Telmate receives nominations in recognition of heroes just like Corporal Carroll, who use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

For more information about the Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

OCTOBER HERO: CORPORAL WILLIE CARROLL

October 16, 2015

Hero of the Month

TELMATE HONORS GREENE COUNTY JAIL CORPORAL AS OCTOBER HERO OF THE MONTH

Telmate's Hero of the Month is sixteen-year corrections veteran Corporal Willie Carroll of the Greene County Sheriff's Office in Springfield, Missouri.

Carroll admits that although he did not seek out a career in corrections, he feels truly blessed to be doing what he does as a public servant. The corporal first sought a career in investigative work as a road patrol officer, but stumbled into the corrections industry working for Greene County back in 1999.

As Administrative Corporal, his job is working with the jail's phone provider, Telmate, to find ways to enhance communication between inmates and their friends and family, while providing security and control over the facility grounds.

According to Carroll, the lobby and booking kiosk features have benefited Greene County by freeing up staff time as well as helped friends and family manage their accounts on site with deposits, commissary and trust. “Handling cash can be risky,” said Carroll, “because it opens doors to mistakes and missing money.”

Telmate kiosks are located in the jail lobby that allow friends and family to make deposits, schedule visits, add funds to commissary and manage trust. The kiosks take cash and credit cards and identify users via Telmate Verified, an automated identity verification system included in every Telmate installation that authenticates all users.

Carroll admitted his personal hero is has always been his father: “He did the right things for the right reasons and I strive to live my life the same way he did.”

Every month, Telmate receives nominations in recognition of heroes just like Corporal Carroll, who use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

For more information about the Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

SEPTEMBER HERO: SERGEANT GARY GRUNEWALD

September 22, 2015

Hero of the Month

Ada County Hero Keeps Community Safe by Continually Leveraging Technology

SEPTEMBER 21, 2015 -BOISE, ID – Telmate's Hero of the Month, Sergeant Gary Grunewald, is an always-innovating tech pioneer at the Ada County Jail, where he regularly makes sure the facility not only gets value and benefit out of technology, but uses it effectively for the safety of his community.

Never let it be said that technologically savvy Grunewald, who is currently Ada's Jail Security Projects Coordinator, doesn't have plans and visions for the future. Always full of ideas, the Jail Security Projects Coordinator and 21-year corrections veteran is currently assigned to two major projects at the jail, which include overseeing a revamp of their JMS and security control system.

Sergeant Grunewald readily admits he's the one to deal with the technological side of the jail that includes Telmate, more than anyone else, both because he's devoted to the jail and he's one of the facility staff that's been there the longest. “I love the challenge of the people part of my job and I have a really good understanding of every type of position, so I know the whole overall function of the jail and all the parts we need to worry about.” He said his strong tech aptitude and proclivity for processes comes from being in the Navy for six years as a nuclear mechanic and instructor.

A Telmate customer for almost five years, Ada County has Telmate phones, kiosks and tablets. Grunewald is always looking for innovative ways for Ada County to use Telmate technology, such as taking inmate surveys, uploading handbooks and turning on inmate request forms on Telmate stations and Telmate Tablets. “The inmate request part greatly reduces the amount of manpower, from the request until someone can see it and deal with it. Now we just go to a computer and respond back to the inmate within a couple of hours instead of a couple of days,” he said.

They've also had positive success adding tablets, which have been deployed in Ada's medium and minimum housing areas. Grunewald said usage has been growing steadily and seems to be a good tool for giving the inmates something positive to do. “I think it gives inmates a chance to mentally disengage and keep the stress down even though they are in dorms of 92 people.”

According to Grunewald, Telmate technology also helps Ada County Jail accomplish the Sheriff's office mission, which is to keep constituents safe and create a good place to live. Telmate's investigator tools help facilitate work with outside agencies where there are prosecutors and detectives gathering information on crimes to help them win convictions. “If we can take those people off the streets, we'll make our communities safer.”

Every month, Telmate receives nominations in recognition of heroes just like Grunewald, who use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

For more information about the Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

AUGUST HERO: MIKE RACZKOWSKI

August 12, 2015

Hero of the Month

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08_August2015_MIKE RACZKOWSKI

Montana IT Hero Keeps Montana DOC Up and Running

August 10, 2015 – HELENA, MT – Mike Raczkowski is all about supporting what he calls, “the real heroes” of corrections. The IT Communications Manager for the Montana Department of Corrections (MDOC) was named Telmate's August Hero of the Month. “I support those that put themselves in harm's way inside the prison walls and those that supervise parolees in the community,” he said.

Raczkowski (aka “Raz”), who works from the central office in Helena, brought an IT career in the private sector to the IT department at MDOC over 19 years ago. According to Raz, he chose the profession because he can communicate (well) with both computers and human beings.

As IT Communications Manager, Raz helps facility staff do the hard work of corrections inside the prison walls by providing the systems necessary to do their jobs. Mike is proud of the fact that he was a part of the projects that provided network connectivity and distributed computers to the 34 separate facilities and offices MDOC has across the geographically large state.

In his current role Raz manages the department's Public Safety Radio system along with the telephone System and videoconferencing services in all MDOC locations. He also represents his IT Division on strategic sourcing projects in partnership with his CIO, John Daugherty.

Part of MDOC's mission is to provide positive change in offender behavior, and reintegrate offenders back into the community. “Having affordable connectivity for telephone calls to their family and friends through the Telmate system definitely makes a difference in reintegrating them into society when they're released,” said Raczkowski. “Almost everybody gets out eventually and the more they communicate with their family and other members of their community, the better equipped they are to reenter society successfully.”

MDOC has five locations in the state that Telmate provides service for, which represent all the secure facilities that the department runs directly. “We've been a satisfied customer ever since contracting with Telmate in 2010,” he said, “and Telmate has done an great job with everything. When problems come up, including customer service resolution and connectivity issues, Telmate gets them handled promptly.”

Raz is an avid fly fisherman who also hunts, hikes and camps in his spare time. “I'm like every other guy I know in Montana,” he confessed. Raz says he's is also a part of a ministry known as Compassion Tanzania and has traveled to Africa three times to provide the people there with clean water and religious education.

According to Chief Marketing Officer, Jeff Hansen, Telmate's Hero Program tells stories from the perspective of the everyday hero. “As a company, Telmate represents empowerment, trust and technology,” he said, “and this program shows how we support these heroes that make a difference in the lives of inmate and families, whether it's outside or inside the facility.”

Every month, Telmate receives nominations in recognition of heroes just like Raczkowski, who use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

JULY HERO: JEREMY LANTIER

July 14, 2015

Hero of the Month

Lafayette Jail Innovates, Thanks to Local Hero

JULY 1, 2015 -LAFAYETTE, LA – Telmate's Hero of the Month, Jeremy Lantier, feels proud to have been part of building a new, 29-acre, high-tech Public Safety Complex (PSC) for the Lafayette Parish Sheriff's Office.

For Lantier, who has been in corrections for the last 8 years, and currently serves as a Facilities Management Deputy, it was an opportunity do something very unique in his career — a role that started as just a job but turned into a fulfilling, high tech career in corrections.

According to Lantier, one of things he's done in this role is to replace an antiquated visitation center and video visitation system with Telmate's automated video visitation system. Now there is far less inmate movement and more security. “When a visit would happen, staff had to go into the housing unit and escort inmates to a secure area outside the housing unit, which was very labor intensive, not to mention a security issue,” Lantier recalled. Additionally, inmates talked over a telephone and a monitor with a video camera, putting extra burdens on the staff.

Lantier said that using Telmate technology plays a significant role in supporting Sheriff Mike Neustrom's vision to, “reduce recidivism, rehabilitate offenders and reintegrate them into society, to have them be productive, and to teach them life and job skills.”

There are other unforeseen benefits as well, said Lantier. “A while back, we had an offender watch his wife give birth over video visitation, it was a C-section. They took a tablet into the delivery room to watch the child being born.”

Lafayette started off with Telmate stations, recently adding tablets and now have approximately 200 stations and tablets at various facilities in the complex. This includes the Lafayette Parish Correctional Center, Community Program House, and Public Safety Complex, which is home to transitional housing facility for work release offenders and the future location of a secure housing facility for road crew offenders.

Yet another Lantier achievement was transforming Lafayette to a completely paperless inmate request system, resulting in reduced staff workload. Currently, the facility has over 40 grievances in the Telmate system including all general requests, program applications, and non-emergency healthcare requests. Lantier says this digital system not only helps staff, but the offender population too. “I'm not going speculate on how long this used to take,” Lantier said, “but it was quite a few days, compared to this new, instant, efficient way.”

When he's not busy pushing Lafayette into the next technological sphere by adding new features and making the Lafayette system work smoother and smarter, Lantier likes to fish and spend time with family and friends.

Every month, Telmate receives nominations in recognition of heroes just like Lantier, who use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

For more information about the Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

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Telmate is one of the fastest growing inmate communications systems in North America currently providing service to hundreds of correctional facilities in nearly every U.S. State and four Canadian Provinces. From city and county jails to federal facilities, Telmate serves populations of all sizes—many exceeding 2,000 beds. Telmate is headquartered in San Francisco, California. To find out more about Telmate, visit http://www.telmate.com.

JUNE HERO: MATTHEW FIGUEROA

June 10, 2015

Hero of the Month

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Local Hero Continues Family Legacy in Corrections Service

COCONINO COUNTY, AZ – JUNE 5, 2015 – Telmate's June Hero of the Month, Matthew Figueroa, proudly hails from a family of correctional officers. He has been a public servant for over 19 years and currently serves as Detention Services Commander at the Coconino County Sheriff's Office in Arizona.

For Figueroa, the greatest benefit of Telmate's technology is keeping inmates and their families connected while keeping the community of Coconino safe, both inside and outside their jail.

According to the commander, new technology like Telmate Tablets gives inmates something much more constructive and engaging to do than spend long stretches of time doing nothing, which can potentially create stress, tension and even suicidal thoughts. As a secure managed internet service provider, Telmate's tablet platform provides white-listed news content, books, entertainment and self-improvement tools. “Idle time creates idle inmates who could potentially become a danger to themselves and to our facility staff,” said Figueroa.

Figueroa's forward-thinking and innovative approach stems from the unique vision of the Coconino County Sheriff himself, William B. Pribil. Like Sheriff Pribil, Figueroa's goal is to “think outside the box and continue to embrace new ideas with technology that ultimately keep the community safe and reduce recidivism.”

When Figueroa is not busy keeping Coconino safe, he can be found at sporting events, cheering for his athlete-filled family. He is married with three very active boys and is a resident of Coconino.

Each month, Telmate receives nominations from their 300+ facilities in recognition of the true heroes in corrections that use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

For more information about the Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

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Telmate is one of the fastest growing inmate communications systems in North America currently providing service to hundreds of correctional facilities in nearly every U.S. State and four Canadian Provinces. From city and county jails to federal facilities, Telmate serves populations of all sizes—many exceeding 2,000 beds. Telmate is headquartered in San Francisco, California. To find out more about Telmate, visit http://www.telmate.com.

MAY HERO: LARRY KLUSMEYER

May 5, 2015

Hero of the Month

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Corrections Supervisor Recognized for Leveraging Technology to Improve Staff Safety

ROCK COUNTY, WI – MAY 5, 2015 – For over two decades, Rock County resident and local hero Larry Klusmeyer has dedicated his life to helping others succeed. Whether during his tenure serving in the U.S. Marines, or in his current role as Corrections Supervisor in the Rock County jail, he has put his staff and their safety first.

Since 2006, Klusmeyer has partnered with Telmate, one of the fastest growing inmate communications systems in North America. Rock County's jail technology is powered by Telmate, including the facility's recent addition of wireless inmate tablets. Telmate's other core products are an inmate phone system, video visits, end-to-end cash management system, custom corrections-grade hardware, and a new smartphone-based GPS monitoring solution for probation and parole.

According to Klusmeyer, his staff “run non-stop” when they get to work, moving inmates from one pod to another. But by leveraging Telmate technology, this burden is greatly reduced and he can optimize his staff's time so they can focus on facility security and control. “Telmate's video visits has helped to increase the security of our facility because of the decreased inmate movement,” Klusmeyer said, “and as an added bonus it makes it easier for friends and family to connect.”

“Video visits help reduce the passing of contraband in facilities because there's less physical exchange and movement, but it's also a great benefit for inmates and their families,” explained Telmate Chief Marketing Officer, Jeff Hansen. “Video visits give friends and family options, especially those who cannot logistically or financially make it to the facility. The technology increases access by eliminating travel requirements and typically improves accessibility by extending visitation hours.”

A family man himself, Klusmeyer understands the importance of such vital familial connections. “A happy person creates happy inmates, and this means less behavior problem in the facilities,” he said.

Klusmeyer lives in Wisconsin and is a proud father of two daughters. When he's not busy working at the jail, he enjoys fishing, hunting and spending time at his cabin. When asked who his hero is, Klusmeyer said: “My staff are the real heroes… they put their lives on the line for the safety of our jail and the communities we serve.”

Each month, Telmate receives nominations from their 300+ facilities in recognition of the true heroes in corrections that use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

For more information about the Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

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Telmate is one of the fastest growing inmate communications systems in North America currently providing service to hundreds of correctional facilities in nearly every U.S. State and four Canadian Provinces. From city and county jails to federal facilities, Telmate serves populations of all sizes—many exceeding 2,000 beds. Telmate is headquartered in San Francisco, California. To find out more about Telmate, visit http://www.telmate.com.

APRIL HERO: STEVE LUCE

March 31, 2015

Hero of the Month

04_Hero Header Graphic_April2015

IMG_4089Executive Director of Indiana Sheriff's Association Named Telmate Hero of the Month

APRIL 1, 2015 -INDIANAPOLIS, IN – Retired Sheriff and Executive Director of the Indiana Sheriff's Association, Steve Luce, was named Telmate's April Hero of the Month.

Luce has been a public servant for over 30 years. “Public service is being a part of a community and being there for each other to support a team,” said Luce, whose core values about strong community commitment were shaped early on, as an athlete playing football, baseball and hockey.

In the role of the executive director, Luce's mission is to protect the Office of the Sheriff, not only in Indiana but all over the country. Luce is proud to be part of a Sheriff's office that encompasses so much history, as well as being the highest chief law enforcement in the county. “Not only do we provide public service for citizens, we also service courts and offenders and are often the middle person when it comes to education and supporting their families.”

Part of Luce's job is to find products and services that are going to be of value to the Sheriff's office, such as streamlining operations and creating objective classification in jail. Partnering with Telmate has allowed Luce to provide sheriffs with resources to help them do their job effectively using technology. “The biggest liability for a sheriff is the jail,” added Luce, “and if you can wrap it with technology, it helps our sheriffs educate offenders, and provides our investigators the resources they need.”

“It's connecting outside and inside the jail, helping identify those who would be a threat to the jail and therefore creating an overall good picture,” Luce said.

Each month, Telmate receives nominations from their 300+ facilities in recognition of the true heroes in corrections that use the company's technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

According to Chief Marketing Officer, Jeff Hansen, Telmate's Hero program tells stories from the perspective of the everyday hero. “As a company, Telmate represents empowerment, trust and technology and this program shows how we empower our law enforcement and corrections heroes to provide safety and control in the facilities they serve,” said Hansen.

MARCH HERO: KELLEY MORTON

February 27, 2015

Hero of the Month

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Telmate Technology Paves Way for Corrections Employee's Soul Work

Telmate's Hero of the Month and 20-year corrections veteran Kelley Morton did not seek out a career working in the prison system, but she stayed because of the meaningful nature of the work.

“Working for the Oregon Department of Corrections is soul work. It gives me the opportunity to make a difference in the lives of people,” said the Operations Division Policy Manager.

Since 2012, the Oregon Department of Corrections (ODOC) has been using the Telmate platform and according to Morton, it has “springboarded” them to the next century of technology. “Telmate's one-stop solution for the phones has allowed us to introduce tech to other parts of our organization.”

Using Telmate's transparent identity verification system known as Telmate Verified, the Department has been able to collect information and intelligence about people who are in and out of incarceration. Telmate Verified is the sturdy backbone of Telmate Investigator; a robust automated identity verification system with the power to stand apart from other systems that only track limited identities and actions.

Morton and her team grant access to Telmate Verified and Telmate Investigator to outside jurisdictions and investigations from county sheriff offices, parole operations, and federal agencies like the Federal Bureau of Investigations. This partnership has allowed investigators to use the system to listen in on phone calls or video visits from anyone who has been in the database.

“This intelligence has increased our knowledge on who is coming in to our system and who is coming out to the community,” Morton said. From gang-related activities to incriminating recordings of shot-callers, she believes the system has greatly increased investigative capacity for the state of Oregon.

We asked Morton what's next on her “soul's work” and she said “my goal is to continue to seek opportunities to forward our business, enhance technology for more efficient operations.”

Each month Telmate receives nominations from their 300+ facilities in recognition of the true heroes in corrections that use the company's technology, day in and day out. Once every month, Telmate recognizes these heros by selecting one Hero of the Month to honor for their dedication and leadership.

Telmate's Hero Program tells stories from the perspective of the everyday hero, according to Chief Marketing Officer Jeff Hansen. “As a company, Telmate represents empowerment, trust and technology,” he said, “and this program shows how we empower our law enforcement and corrections heroes to provide safety and control in the facilities they serve.”

For more information about the Heroes Program or to nominate your own hero, please visit www.telmate.com/heroes.

FEBRUARY HERO: SERGEANT KEITH HALL

February 18, 2015

Hero of the Month

Hero Header Graphic_February2015

From Boy Scout to Jail Administrator, Local Hero Prepares for the Future of Corrections Technology

He's been an Eagle Scout, served in the Marines and been a police officer. Throughout his life, Kitsap County's Support Sergeant and Telmate Hero of the Month, Keith Hall has embodied the essence of public service and preparedness.

Hall has worked with Telmate for the last 8 years, and watched as Kitsap County's inmate technology has evolved from its early adoption of inmate phones, to video visits and more recently, the addition of inmate tablets. These cutting-edge Telmate Tablets provides a number of features that benefit both correctional officers and inmates — all at no cost to taxpayers.

Telmate Tablets provide inmates secure access to photos and messages from friends and family as well as access to approved news, music and entertainment. “When inmates are idle, negative behaviours increase,” Hall said, “but with the Telmate Tablet they are more well behaved.”

Additionally, the tablet also offers tremendous benefit to staff by automating and improving repetitive, high-cost administrative tasks. According to Hall, the tablets have allowed them to go paperless while significantly enhancing their ability to respond to grievances in a timely fashion, while reducing staff time and cost.

When we asked the local hero what's next for him and he replied, “I just want to lay the foundation and develop the right tools for our corrections staff, preparing for the next generation to come.”

Each month Telmate receives nominations from their 300+ facilities in recognition of the true heroes in corrections that use the company's technology, day in and day out. Once every month, Telmate recognizes these heros by selecting one Hero of the Month to honor for their dedication and leadership.

Telmate's Hero Program tells stories from the perspective of the everyday hero, according to Chief Marketing Officer Jeff Hansen. “As a company, Telmate represents empowerment, trust and technology,” he said, “and this program shows how we empower heroes to provide safety and control in the facilities they serve.”

JANUARY HERO: CHIEF DEPUTY JAKE SCHULTZ

January 1, 2015

Hero of the Month

Hero Header Graphic_January2014

Corrections Hero Dedicates Career to Improving Lives, Inside and Outside Washington County's Jail Walls

Every month, San Francisco-based inmate technology leader Telmate recognizes one corrections hero for their dedication and leadership. This January, the company is honoring an exceptional man whose true passion is to serve his community, both inside and outside its jail walls

January Telmate Hero of the Month Chief Deputy Jake Schultz has been a public servant for over 15 years. After a 5-year tenure with the Norfolk Sheriff's Office in Virginia, Schultz relocated to Utah in 2004 and joined the Washington County Sheriff's Office. He has served in various roles in Housing, Booking, Investigations and SWAT. In 2007, he was appointed to his current position as Chief Deputy and assigned as the Jail Commander for the Purgatory Correctional Facility.

Corrections is what I love and what I have a true passion for,” said Schultz. The Chief Deputy instructs internally within his own agency as well as externally for other law enforcement and educational entities, including the Utah Sheriff's Association, the Utah Jail Commander's Association, the Arizona Detention Association and Dixie State University. Among his many accomplishments, Schultz has served as the Corrections Coordinator for the Basic Corrections Officer Academy, which is offered through Dixie State University, since 2012.

Since 2014, Schultz has been using inmate technology leader, Telmate to help accelerate the evolution of the county's rehabilitative mission. According to Schultz, Telmate has helped increase security, efficiency and accountability in Washington County. Additionally, inmates now have expanded access to current events, internal and external media and literature and, and most importantly — their loved ones. What's more, the system adds an additional layer of inmate responsibility and independence. “These types of independent actions may seem trivial, but they can be pivotal to the rehabilitative process,” said Schultz.

In addition to his role as Chief Deputy, Schultz coaches football and basketball teams. He also mentors over 50 children between the ages of 9-13 through as part of a youth sports program. “By leading these children to a meaningful and purposeful life, I believe we are breaking the cycle of recidivism, before it even starts” he said.

When the local hero was asked what he values most as Deputy Chief, he replied that it's “to never lose sight of the big picture, and to never forget who we truly serve.”

He added, “I want to leave not just this career, but this life, knowing that I had a positive impact on as many people's lives, whether they were staff, citizens or inmates, as I could.”

Telmate receives nominations from their 300+ facilities in recognition of the true heroes in corrections that use the company's technology, day in and day out. The company recognizes these heroes by selecting one Hero of the Month to honor for their dedication and leadership.

DECEMBER HERO: JAILER BARRY BRADY

November 25, 2014

Hero of the Month

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Marion County Jailer is Telmate's Hero of the Month

Certified Jail Manager Barry Brady, and Telmate's December 2014 Hero of the Month, embodies his title as a corrections leader. He began his career in the corrections industry in 1986 as a Corrections Officer with U.S. Corrections Corporation and over the years, has advanced through the ranks; from Chief of Security to Assistant Warden to Warden.

Brady was elected as Marion County Jailer in 2002 and throughout his career has received plenty of accolades for his dedication, commitment and professionalism. In 2011, Brady completed the Certified Jail Managers program.

As Jailer, the asset that Brady values most is the safety of his professionally trained work force. Since partnering with Telmate, he believes that it has helped them in the day-to-day operational efficiencies. “Telmate is the only phone system I've found in my 28+ years of tenure that actually reduces troubleshooting concerns, while giving numerous ways to monitor inmate funds, phone and visitation activities,” Brady said. “This ensures public safety as well as aiding in safety issues within the facility.”

Jailer Brady is no stranger to being recognized in the community. His honors include 2011 Marion County Chamber of Commerce Outstanding Business Person, the 2010 Kentucky Jailer Association Jailer of the Year, and the American Jailers Association 28th Annual Board of Directors Award in April 2009. He has also served eight terms on the Kentucky Jailers Association Board of Directors.

“As Jailer, I hope that my legacy has positioned Marion County at the forefront of the changing paradigm of the industry,” said Brady.

Telmate's Hero Program tells stories from the perspective of the everyday hero, according to Chief Marketing Officer Jeff Hansen. “As a company, Telmate represents empowerment, trust and technology,” he said, “and this program shows how we empower heroes to provide safety and control in the facilities they serve.”

Each month Telmate receives nominations from their 300+ facilities in recognition of the true heroes in corrections that use the company's technology, day in and day out. Once every month, Telmate recognizes these heros by selecting one Hero of the Month to honor for their dedication and leadership.

NOVEMBER HERO: SHERIFF LARRY AMERSON

October 30, 2014

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Corrections Veteran Recognized as Hero of the Month

For forty years, Sheriff Larry Amerson has made a name in the community of Calhoun County both as a leader and a pioneer in technology that safeguards its 111,000 citizens.

Amerson began his professional career at the Coosa Valley Detention center during his last two years of college. Hired by the Sheriff's Office in 1975, he began making his mark in improving security and control for the county.

In 1988, Deputy Amerson was hired as Administrator to implement Calhoun County's Enhanced 9-1-1 system, making Calhoun the first county in Alabama to complete the conversion. A few years ago, Calhoun County became one of the first jails in the South to have remote video visits after partnering with inmate communications leader, Telmate.

“Communication with family is a very important aspect of their daily lives, the more we can facilitate that, the better we all are,” Amerson said. He reported that since the installation of video visitation systems, inmates have demonstrated a noticeable improvement in behavior.

In addition to connecting inmates to loved ones, the jail has also used Telmate technology to efficiently handle medical requests and inmate grievances. According to the Sheriff, the new system is much more efficient, acknowledges the inmate's confidential information, and is “light years ahead” of what they had prior. “Inmates are comfortable that they are being heard and their comments are going to the right place,” added Amerson.

Although the Sheriff may have gained the title “Telmate Hero of the Month,” he believes its his staff that should receive the commendation. “It has been a great honor being recognized as a hero by my community and my peers, but the jail officers are the true heroes.” In Amerson's opinion, they are the true, unsung heroes of law enforcement.

OCTOBER HERO: CAPTAIN MARK COWLEY

October 9, 2014

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Local Hero Leverages Technology

to Change Inmate Behavior

Telmate's October Hero of the Month is no stranger to the world of corrections. In fact, he's been in law enforcement since 1988. Cowley graduated from Northwestern University School of Police Staff and Command, the FBI National Academy #225, and also completed a management certificate from the Idaho Peace Officers Standards and Training.

As Captain of the Jail Division of the Bingham County Sheriff's Office, Captain Mark Cowley's goal is to provide the utmost safety and security for his staff, the inmates and the community at large. It's a tall order, but the Captain has it all under control, thanks in part to cutting-edge technology from Telmate.

The Captain has partnered with Telmate for the last six years, and has seen first-hand the benefits of utilizing technology in corrections for enhancing safety and control. With innovative technologies like the Telmate Tablet, the county is able to put resources in inmate's hands that positively impacts their behavior as well as increases facility staff and inmate safety.

The Telmate Tablet is a secure, wireless device designed for correctional facilities that is transforming the way inmates spend their time. Not only does it provide them access to music, videos, learning tools and other entertainment, it also allows them to communicate with their friends and family. Secured messaging, photo sharing and video messages are all available to inmates — at no cost to the general public.

But the tablet is more than a 21st century communication device. It offers inmates a chance to use their time for something constructive. “Idle time is bad time for inmates,” says Cowley. “With the Telmate Tablet, we are providing a learning and entertainment platform to occupy their time. It just makes sense.”

According to Chief Marketing Officer Jeff Hansen, “Telmate stands by their sole mission to make customers like Cowley heroes in their daily lives, which in turn helps keep their facilities, inmates and communities safe. We continue to push the boundaries of technology innovation to improve facility safety and control while helping inmates to maintain positive connections in their lives in an effort to reduce inmate recidivism.”

Telmate's October Hero of the Month is no stranger to the world of corrections. In fact, he's been in law enforcement since 1988. Cowley graduated from Northwestern University School of Police

SEPTEMBER HERO: TIM HOGAN

September 1, 2014

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A Positive Force to Lake County Community, Assistant Warden is Named Telmate's Hero of the Month

Telmate recognizes Lake County Assistant Warden Tim Hogan as September Hero of the Month for his positive influence at the Lake County jail as well as its surrounding communities. Hogan's deep passion for helping others is evident in his 29 years of public service. According to the September Hero, what's most important is the safety of his facility as well as the inmates.

Hogan also strongly believes in the power of inmate technology and its positive effects. “When you are employed in a jail, these inmates are all innocent until proven guilty. We are not the judge, we are the protectors,” he said.

A few months ago, Telmate launched its state-of-the-art secure tablet device into the county facility, which allows inmates to communicate with their friends and family. The Telmate Tablet transforms an inmate's day from “wasted time” to “productive time” and offers inmates the opportunity to send secure messages and photos as well as learn self-improvement skills through continuing education, job skill training, addiction counseling, and more.

Hogan reported a noticeable increase in positive inmate behavior since the jail embraced this new technology. “When we provided inmates tools like hair clippers and mops, they all got broken. But with the Telmate Tablet, it's a different story. Inmates see the value and they don't jeopardize it because they don't want it taken away from them.”

According to Telmate Chief Marketing Officer Jeff Hansen, the new features available on the tablet have resulted in a more productive use of inmate time and a positive impact on facility safety. “Whether used for idle entertainment or structured learning, an engaged inmate results in the lowering of violence among inmates and against facility staff.” And Telmate reports that other facilities with tablets concur; they report a reduction of inmate-to-staff violence due to occupying inmates idle time and the decrease in moving inmates in and out of pods.

In addition to the Telmate Tablet, Hogan is a big proponent of Telmate Investigator Tools. “The ability of Telmate's technology to track phone conversations and video visits is a godsend because it allows us to connect people to crime and evidence,” Hogan says, “Before Telmate came along, it could take days and weeks to get and share this information.”

Hogan grew up with an enormous respect for the men and women of law enforcement. His parents taught him early on that helping others and making a difference in other people's lives is the best legacy you can leave your community.

When Hogan is not busy keeping his facility and resident inmates safe, he is hard at work being a positive influence on the youth of Lake County. He coaches middle school football, basketball and track.

AUGUST HERO: JEFF PREMO

August 1, 2014

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Oregon DOC – Changing the Face of Penitentiaries with Telmate's Enhanced Technology and Security

Veteran and Superintendent Jeff Premo is more than just Telmate's Hero of the Month. He is part of a bigger movement that is changing the face of penitentiaries.

Founded in 1866, the Oregon Department of Corrections has undergone a number of technological and structural upgrades, but one thing remains the same — their commitment to safety and reducing recidivism.

Public safety is of great importance to Telmate's Hero, local Oregonian and former Marine, Jeff Premo. Having been a public servant for over 33 years, he recalls that he has worked with some great men and women. “Being in their company is humbling for me,” he says. “I made it my personal mission to keep them safe, day in and day out.”

According to Premo, Telmate's Video Interactive Phones (VIP) are a tremendous help in keeping their staff safe. “The exchange of contraband is highly decreased with VIP calls,” says Premo “making facilities safer for both residents and staff.” In addition, Premo believes inmates who are connected with their friends and family are more likely to refrain from conduct that would cause disciplinary infractions or jeopardize early release.

Oregon's recidivism rates remain the lowest in the country at 27.7%, according to a recent study from the Department of Justice. The Superintendent believes this is due in part to the technology supporting Oregon's correctional facilities. In just a few years, inmates have made over 560,000 connections through Telmate technology.

Traveling to a facility for an in-person visit can be inconvenient, uncomfortable, and even intimidating for small children, according to Telmate Chief Marketing Officer Jeff Hansen. “With VIP calls, friends and family can say goodbye to long drives, uncomfortable waits and harsh surroundings as they enjoy a more personal visit from the comfort of their own home.”
Premo is no stranger to the importance that family support provides. When asked who his hero is, Premo humbly replied, “My wife is my hero. She stood by me through some hard times in my life. She keeps me grounded.”

JULY HERO: JAMIE HARRIS

July 1, 2014

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Local Lake County Hero Revives 20-Year Cold Case with New Telmate Investigator Technology

Local Lake County hero recently lead investigators to an anonymous tip for a cold case homicide that occurred almost 20 years ago. Thanks in part to modern investigation technology and tenacious leadership of Telmate's Hero of the Month, Lake County Police Department Detective Sergeant Jamie Harris.

Originally from Hobart, Indiana, Harris has been in law enforcement for over 15 years and has assumed many roles ranging from Patrol Officer, Drug Enforcement Task Force Officer, Auto Theft Detective, United States Marshal Task Force Officer, Gang Intelligence Supervisor and now heads up the Criminal Intelligence Unit.

Harris is a strong proponent of Telmate's Investigator Technology and believes it is the future of law enforcement. “Telmate technology allows us to think outside the box,” Harris says, “giving us intimate knowledge during investigations.”

Telmate's investigator toolkit is a powerful, technologically-advanced suite of tools that provides actionable intelligence helping law enforcement to prevent and solve crime. Among its features include call pattern analysis, relationship analysis, call detection, as well as voice and image biometrics.

According to Telmate, correctional facilities armed with this technology can instantly analyze an inmate's personal networks and gain unprecedented crime fighting intelligence. A few months ago, Harris did just that.

On April 24, 2014, Harris reported an interview he conducted with an inmate at the Lake County Detective Bureau. Utilizing Telmate technology, the inmate left an anonymous tip regarding criminal activity by a convicted murderer currently being held in the Department of Corrections. During the interview, the inmate stated that he had information regarding a “cold case” that occurred almost 20 years ago. The Bureau is currently working this case and anticipate the execution of an Indiana State Search warrant, where the victim's body is believed to have been buried.

According to Harris, this investigation would not have taken place without Telmate. “This invaluable tool has the power to considerably enhance investigations from every law enforcement agency in this country,” he added. “If you are a policeman and you're not using it, you are behind the times.”

JUNE HERO: JASON BASS

June 3, 2014

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Modern Investigation Technology Breeds New Kind of Hero

Detective shows and their cast of characters are as prevalent as the next crime drama episode, but Corporal Investigator Jason Bass is a new breed of “detective hero.”

Special Investigator Bass has been fighting, solving and preventing crime for over 15 years, and his desire for public service is deeply rooted in family. Bass' father was an LAPD police officer (along with an uncle and cousin) and his mother was a police dispatcher. “You could say it is in my blood,” Bass says proudly.

Today, Bass was awarded Telmate's Hero of the Month for his innovative work in investigation technology. “We work tirelessly to provide our customers with innovative technologies that empower them to do heroic things within their daily responsibilities. It's important for us to recognize how these men and women dedicate their lives to making our communities safer and more secure” says Jeff Hansen, Telmate Chief Marketing Officer.

Bass has received numerous commendations for his investigative feats from both peers and prosecutors alike. Since the court system began accepting Telmate telephone and video recordings, Bass has been getting requests from federal, state and local entities to validate the evidence, resulting in over 2700 subpoenas per year. “I have heard everything from employee corruption to confessions of homicides,” said Bass.

“It took a long time for this type of technology to be admitted in Court,” recalls Bass “but nowadays, every prosecutor listens to these phone calls before going to trial.” According to Bass, Telmate technology has cut down time and money for trials.

As a result of his success, Bass began to leadhands-on Telmate Investigator training for law enforcement and district attorneys in communities nationwide. “We have a responsibility as law enforcement people not just to solve crime but to prevent it,” Bass said, adding, “Telmate Investigator helps me nip it in the bud.” He reports that with these tools, he can analyze patterns and predict criminal activity before the misconduct is reported. The more Bass uses the tools, the more self-assured, and confident he feels about his evolution as a detective.

And along with fighting crime, and using the latest crime solving technology, Bass is certain of one thing: “If I didn't have Telmate I wouldn't be the Detective I am today.”

MAY HERO: DOUG HUGHES

May 2, 2014

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Old-School Grit Meets Modern Technology at James R. Munn Criminal Justice Center

The James R. Munn Criminal Justice Center facility looks like any other jail from the outside but on the inside, it's as modern as it gets. Thanks in part to the men and women of the Security Services Division, including Telmate's Hero of the Month, Captain Doug Hughes.The Captain has been a public servant for over 25 years, but his dedication to his work has deeper roots. Hughes grew up looking at law enforcement officials as his role models. “They changed my perspective of what a cop should be” Hughes said, “serving others is just in my nature.”

To Hughes, the most important thing is to provide service to the community of Twin Falls and put criminals in a safe environment until they are ready to transition back to society. Recent studies show that inmates who are connected to the outside world are more likely to refrain from conduct that would cause them to receive disciplinary infractions or jeopardize early release. With Telmate phones, visitation systems, and secure wireless tablets; inmates are given safe and meaningful tools to stay connected and occupy their time with productive activity, therefore reducing criminal activity — all at no cost to taxpayers.

In addition to shifting time behind bars to productive time, Telmate technology allows friends and family to visit with their incarcerated loved ones without having to travel long distances. “Video visitation saves them time and money from having to drive or fly to Twin Falls… That in itself is a bonus”, he added.

Capt. Doug Hughes, Lt. Mike Wiggins, and Lt. Robert Hass oversee the daily operations of the facility and reports directly to the Sheriff and Undersheriff. The facility began housing inmates in 1989 and currently oversees 224 beds. “Our mission is to work in partnership with the community to enhance safety, security, and quality of life”, says Hughes. “Telmate has been a great partner in developing new technology to better serve the public and the people incarcerated. They have been a huge supporter of our goals and where we want to go.”

When asked who his hero is, Hughes replied, “My heroes go back to old country lawmen like Canadian/American Western Sheriff Seth Bullock who turned around his chaotic town into a lawful community. My hope is that someday, our efforts will make a difference in people's lives, just as Sheriff Bullock did for his countrymen.”

April Hero of the Month

April 1, 2014

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shelliAPRIL HERO: SHELLI HONEYWELL

Innovative Programs and Cutting-Edge Technology Help Keep Oregon’s Recidivism Rates at a Record Low

Oregon’s recidivism rates continue to stay at a record low, thanks in part to the Department of Corrections’ dedicated leadership. In 2012, Director Colette S. Peters encouraged department managers to find ways to connect inmates with their families. One of the groundbreaking programs was shepherded through by many, including Shelli Honeywell, Telmate’s April Hero of the Month.

An Operations and Policy-Fiscal Services Manager for the Oregon Department of Corrections (ODOC), Honeywell is a public servant at heart. She has worked at various local and state government positions over the last 15 years.

Our local hero’s accolades include a Juris Doctorate of Law and a Master of Business Administration, but she simply refers to herself as a member of the team. “I am thankful for the dedicated staff here,” Honeywell said. “They made this great adventure we’re on happen, and have created the great success we’ve achieved so far.”

ODOC has custody of offenders sentenced to prison for more than 12 months, currently housing approximately 14,600 adults in 14 state prisons. The department has been recognized nationally among correctional agencies for providing inmates with the cognitive, behavioral, and job skills they need to become productive citizens. They have been reported to be one of America’s best prison systems with one of the lowest recidivism rates in the country.

Among the department’s many innovative programs is the technology they use behind bars. In just a few years, ODOC inmates have made over 560,000 connections through Telmate technology, including electronic messages and Video Interactive Phone (VIP) calls. Before 2012, only 40 percent of inmates in Oregon were receiving some form of visitation. With today’s options, 60 percent of inmates are benefiting from connections with family and friends.

Honeywell has observed first-hand the positive impact the Telmate technology is having across the department. “The potential for additional features like education, commissary, and internet access are going to be valuable in enhancing connection and positive interactions for adults in custody,” she said.

When asked what’s next for our local hero, she replied, “We would love to see others embrace what we’ve done and seen. True success will impact all of us, not just Oregon. In the end, reduced recidivism rates mean safer communities, and therefore a better world for the next generations to come.”

March Hero of the Month

March 1, 2014

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Local Hero Honored for 35 Years of Service -- Keeping County Jail Safe, Improving Quality of Life for Clark County

Managing a county jail of over 700 inmates can be a daunting task. For 35-year veteran and local Hero, Commander Michael Anderson, it’s just another day in the office.

Anderson was named Hero of the Month by inmate communications leader Telmate, for his service and dedication to the citizens of Clark County. The company launched the program in an effort to identify corrections leaders who use technology to help reduce recidivism and improve public safety.

Established in 1849, Clark is the oldest law enforcement organization in the state of Washington. Today, the county continues its mission to work in partnership with our diverse communities to promote and enhance the safety and the quality of life in Clark County.

The Clark County Corrections Branch is responsible for the supervision, custody and care of adult pre-trial and sentenced individuals in two separate detention facilities. They work with community partners to provide inmate care, treatment, and services while in custody so that individuals may transition back into society at the completion of their jail sentence.

Commander Anderson, along with other Corrections Deputies provide supervision, custody and care to inmates in the Clark County Jail facilities. From booking, searching, classifying and releasing prisoners, Anderson works diligently to maintain order in the day-to-day operations of the jail. With so much to do and limited resources, Clark County relies very highly on the technology that helps run the jails. Among them include inmate phone systems, telecommunication devices and visitation stations.

Clark County also uses tools like Telmate Investigator, designed to identify risks and evaluate triggers to criminal activity before they even start. “Investigator really allowed the county to  give us the ability to listen to individual records or phone calls to hear the unfiltered truth and get to the real issue” Anderson said. “We can use it as a mechanism to get insight on who the person truly is, which I think is pretty powerful” he said.

Anderson has shared this technology with over 16 multi-agency partners and trained over 337 users from local, city, county, state, and federal entities. Among them include Vancouver Police Department; Washington State Patrol; Washington State Department of Corrections; Clark County Prosecuting Attorney; U.S. Marshal; Federal Bureau of Investigation, Bureau of Alcohol, Tobacco, Firearms and Explosives; and U.S. Immigration and Customs Enforcement. 

According to Anderson, this collaboration is what he is most proud of, for it is helping keep the community safe and secure thus improving the lives of the people of Clark County. “The Telmate system is a great equalizer and a powerful tool for corrections, detectives, the officer on the street, the probation officer and the prosecutor trying the case” Anderson reported.

“The Telmate system has been an intricate part of our work in law enforcement. It is utilized daily by everyone to resolve complaints, verify information, resolve litigation, verify facts, prepare new criminal cases and clear the innocent. I can’t think of a major criminal case or civil litigation in recent memory where we have not used recording to verify facts.”

When asked what is most important to him, Commander Anderson said “Its all about family, faith and friends, the rest of it is just stuff. Locking everybody up is not the solution because everybody leaves eventually. The real question is what are we doing for people who want to change their lives.”